Job Description

Job Title Solution architect - Salesforce platforms (Consumer Care)In this role, you have the opportunity tocontribute directly to the transformation and technical redesign of the customer support platform ecosystem of Philips. This as part of the overall transformation of Philips into a digital and integrated company.We are looking for an energized professional with experience working in international multidisciplinary digital teams in Scaled Agile environments. You have experience in leading complex programs, delivered via several integration partners plus a focus on professional customers, strong acumen in CRM (cloud computing) and contact center experience. You are highly oriented on delivering results quickly, effectively, and with first-time-right focus on quality.You have excellent knowledge and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Warranty Claims module of SF Manufacturing CloudYou are a part ofA special team created within Digital IT to accelerate the technical implementation, redesign and improving Philips customer service platforms for the coming years.Roles and responsibilitiesAs a Solution Architect specializing in the Salesforce Sales & Service Cloud, will be responsible for designing, developing, and implementing scalable and robust solutions built on Salesforce platform.Collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to ensure the successful delivery of projects.Coordinate with business stakeholders to understand business requirements and translate them into scalable Salesforce solutions.Design scalable and efficient solutions that meet business requirements and adhere to best practicesBuild configurable solutions that comprise out of the box components, reports, custom objects, and validation rules.Lead the end-to-end development, including configuration, customization, and integration with other systems.Provide user training support to business users and internal teams to ensure smooth adoption of the solution.Strong understanding of Salesforce architecture, data model, and best practices Manage various Salesforce projects, including analyzing requirements, translating into technical solutions, architecture, and design deliverables.Develop and maintain the architectural vision and strategy for Salesforce Cloud Landscape.Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)Works with the development team, Product Owner, Business Process Owner and other key stakeholders to ensure that the most significant business requirements are addressed.Identify and resolve technical issues, providing guidance and support to the development team Familiarity with the backlog grooming process, attributes, review, and approval process.Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.Maintain a functional grasp of the business requirements and project solutions.Should have knowledge of AppExchange, Automation, Collaboration, Data Management, Reports & Dashboard and any other relevant aspects of Salesforce tools Stay updated with the latest Salesforce features, best practices, and industry trends to continuously improve the Salesforce Solution.Identify opportunities for process optimization and automation to enhance efficiency and user experience.A solid understanding of the architectural principles of cloud-based platforms, including SaaS, PaaS, multitenancy, multitiered infrastructure, integration patterns, and application serversExperience with release management, source control, and deployment technologies such as CI/CD pipelines, Metadata API, and integration servicesExperience with cross-cloud Salesforce (SFDC) implementations integrated with other cloud and on-premise systemsAwareness of platform-specific design considerations such as large data volumes, allocation limits, and data migration, Knowledge of software design principlesRequirements and SkillMinimum of 5-6 years of experience as a Solution Architect, with a focus on Salesforce Salesforce certified professional.Proven experience in designing and implementing Salesforce solutions, with Sales & Service cloud and Experience Cloud Experience in Salesforce development (flows, lightning web components/Aura)Exposure to API integration and best practices.Experience with integration technologies and middleware solutions (e.g., MuleSoft, ETL Tool, REST/SOAP APIs).Proficiency in Salesforce configuration, customization, and development (Apex, Visualforce, Lightning Components).Ability to conceptualize and develop conceptual design documents (Data Model Design, Process & flows design).Experience & understanding of industry-standard Manufacturing/Service processes.Experience of defining and delivering E2E enterprise applications on the Salesforce Platform Should have strong implementation knowledge of consumer care functional domain.Excellent knowledge and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud.Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.Collaborate with cross-functional teams to build sustainable applications.An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.Ability to grasp the requirements of business from diverse sectors and translate/present those demands into a compelling vision and roadmapKnowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) should have knowledge of customer care, service centers domainsMust be able to support for SIT, end to end SIT and UAT Must be able to review unit test, SIT, end to end SIT and UAT results.Conduct thorough testing and validation of solutions to ensure they meet business requirements and perform optimallyMust be able to support product owner in UAT scripts and Work InstructionsShould be Salesforce Certified consultant with experienced in Service/Sales/Experience Cloud Should have strong analytical skills, analyzing requirements, able to write business process definition, flow & process diagramming, wireframing and problem solvingAbility to communicate solutions to a variety of technical and nontechnical stakeholdersStrong business acumen, Executive presenceAbility to identify technical design risks, Experience developing governance strategies to mitigate riskOur commitment to inclusion and diversityAt Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our company , irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law. For, we believe that life is better when #youareyou.About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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