Job Description

Overview:

At least 7+ years of experience in ITSM, ITBM, ITOM Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out ? Hands on experience in Service Mapping and CSDM / CMDB ? Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities ? At least 5 years of experience in ServiceNow- CMDB, ServiceMap, ITAM ? Should have built CDM or CSDM models for different customer base ? Have done multiple API based, Plugin based, Orchestration based integrations between ServiceNow and other COTS products. ? Have hands-on experience on ServiceNow Orchestration and implemented Cloud lifecycle management and provisioning in public and private clouds, hybrid clouds ? At least 6 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment



? Lead ServiceNow upgrades planning and execution



? Lead ServiceNow implementations in a domain separated environment and multi-vendor environment



? Manages development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules / products



? Participates in the configuration of new applications or suites during planning, development, and rollout phases



? Contributes to the strategic development of new platform customizations, as needed, based on customer needs



? Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement



? Certification ITIL Foundation, ServiceNow Admin Certified, ServiceNow Implementation specialist in ITSM or ITOM or ITBM is must