Job Description

Job Title: Sr.NOC EngineerAbout Zensar:Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.About Job:We are looking for a Sr.NOC engineer to oversee our Client networks and computer systems. In this role, you will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and manage system back-ups.To ensure success as a Senior NOC engineer, you should demonstrate knowledge of network and AWS infrastructure monitoring, L1 level troubleshooting skills, and the ability to work flexible hours. A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems.Total working experience: 5 \xe2\x80\x93 7 years.Responsibilities:\xc2\xb7 Monitoring the performance and capacity of computer systems. IT network systems.\xc2\xb7 Performing regular checks on network hardware and software.\xc2\xb7 Responding to network alerts and hardware malfunctions.\xc2\xb7 Diagnosing and troubleshooting network errors.\xc2\xb7 Tracking and documenting network issues and compiling incident reports.\xc2\xb7 Responding to Incidents according to SLA\xe2\x80\x99s.\xc2\xb7 Managing system backups and network security protocols.\xc2\xb7 AWS-Infrastructure monitoring.\xc2\xb7 Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.\xc2\xb7 Number of logs opened/updated/closed by due date per week & month.\xc2\xb7 Number of telephone calls answered per week & month.\xc2\xb7 Accuracy of Incident information recorded.\xc2\xb7 First Contact Resolution.\xc2\xb7 Average time after call work.\xc2\xb7 Good Understanding of Incident Management\xc2\xb7 Good understanding of Major Incident ManagementRequired Skills:\xc2\xb7 Experience Monitoring, managing, and troubleshooting network infrastructures.\xc2\xb7 Cloud services. AWS-Infrastructure monitoring L1\xc2\xb7 Experience in Incident management (ServiceNow) and SolarWinds.\xc2\xb7 ITIL process.\xc2\xb7 Knowledge of server OS and hardware systems including Network devices troubleshooting.\xc2\xb7 Excellent troubleshooting skills.\xc2\xb7 Ability to work flexible hours.\xc2\xb7 Good written and verbal communication skills.\xc2\xb7 Knowledge on Windows operating system.\xc2\xb7 Provides advice and guidance to colleagues regarding incidents.\xc2\xb7 Identify, log and resolve L1 technical problems\xc2\xb7 Ensure that work is carried out within agreed service levels and in accordance with process guidelines.\xc2\xb7 Explain and document technical issues in a clear way to clients.\xc2\xb7 Determine and research user questions and isolate and resolve information systems problems.\xc2\xb7 Experience working on monitoring tool\xc2\xb7 Expertise working on ServiceNow Tool and ServiceNow reporting\xc2\xb7 Ability to understand user request and transfer to relevant SME\xc2\xb7 Tracking of Incident SLA\xc2\xb7 Incident Quality analysis\xc2\xb7 Excellent verbal and written communication, and presentation skills\xc2\xb7 Expertise in Office applications \xe2\x80\x93 Excel, Word, PowerPoint\xc2\xb7 Expertise in ITIL processes\xc2\xb7 Good understanding of Incident Management, Problem Management\xc2\xb7 Good understanding of Major Incident ManagementCertifications:ITIL,Cloud certifications(AWS)

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