Software Support Analyst

Year    Noida, Uttar Pradesh, India

Job Description


:Who we areBrightly Software is a leading provider of cloud-based operations management software used to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work and play. Were both proud and humbled to play a role in the daily operations of so many clients and we look forward to continually driving innovation, efficiency, and safety throughout the markets we serve.About the jobBrightly Software continues to grow and needs amazing engineers. This is an excellent fit for talented engineers who thrive in a fast-paced environment. As an integral member of the Assetic/Confirm Support team, you will contribute to the overall success of the APAC support desk function. The Associate Software Support Analyst is the link between our customers and the Product Development and Services teams. The Associate Software Support Analyst will assist clients and resolve complex issues, handle support cases including the replication of software bugs, answer technical questions, and provide guidance to clients directly and also by referring the client to the appropriate knowledge base content.What youll be doing

  • Providing software application support under the supervision of the Senior Team members.
  • Handle support cases including the replication of software bugs.
  • Identify root causes of production incidents, and contribute to troubleshooting of support issues.
  • Guiding clients on different software modules.
  • Work with teams from various departments of the business to synchronize the functionality of the organization's operations.
  • Understand company goals and metrics.
  • Own product quality and work to quickly address production defects.
  • Stay current with learning current trends in technology
  • Partner with senior team members, development managers, product managers, scrum-masters in an agile environment, with scrum implemented at scale globally.
  • Learn continuous improvement processes. Welcome, change and complexity. Learn quickly and adapt fast. Be a change leader!
What you need
  • Bachelors in computer science or related discipline; or equivalent work experience
  • 2-4 years of experience
  • Strong communication and partnership skills required
Technologies:
  • Basic understanding of API testing
  • Understand Structured Query Language (SQL)
  • Working knowledge of MS Windows Admin
  • Log analysis
  • VMWare ESX
  • Ability to diagnose and solve application issues
Bonus Points:
  • Excellent Verbal and written communication
  • Understand Support Ticket management software
  • Participation in communities of interest, meetups
  • Certifications in technology
  • Prior experience in Application Support

Siemens

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD3445887
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Noida, Uttar Pradesh, India
  • Education
    Not mentioned
  • Experience
    Year