Job Description

Why BT?We\'ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world\'s first telecommunications company. At our heart we\'re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we\'ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that\'s you and what you\'re looking for, we\'d love you to be part of our future.Responsibilities

• Delivers the Contact strategy in ensuring the cost transformation and looking at ways to identify the opportunities with the current contract
• Executes complex decisions for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation
• Resolves complex and strategic issues using advanced knowledge, across wider industry and/or specific sectors,
• Executes and contributes to the development of the ambitious and compelling roadmap to meet the needs of the business
• Executes engineering and operational excellence initiatives, implementing metrics and process for regular assessment and improvement
• Drives an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability
• Plays a positive contributor role in the organisation looking at the cost saving opportunities via contact reduction and similarly reducing the contract values
• Evaluates, implements and maintains high-quality tools and complex automation processes to support continuous delivery and productivity
• Implements new architectures, standards, and methods for large-scale enterprise systems & processes
• Mentors other team members, helping to improve the team\'s abilities and ensuring the team delivers within budget
• Champions, continuously develops and shares with team knowledge on emerging trends and changes

Skills

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Min 7 years of experience as a Developer or Architect
• Understanding the requirement for cost transformation with a knack of finding faults within the contract as a result of contact reduction
• Understanding of Chatbots and various method used in the Service Delivery
• Excellent problem-solving skills and the ability to analyze complex technical issues.
• Strong communication and interpersonal skills for effective collaboration with diverse teams.

Experience

• Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
• Experience in building applications from scratch.
• Experience in working with Agile tools like JIRA, Confluence etc.

About usBT is part of BT Group, along with EE, Openreach, and Plusnet.Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We value diversity and celebrate difference. \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.DON\'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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