Job Description

Why BT?We\'ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world\'s first telecommunications company. At our heart we\'re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we\'ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that\'s you and what you\'re looking for, we\'d love you to be part of our future.Responsibilities

• Deployment & Management:
• Oversee the implementation of Microsoft Teams across the company.
• Manage team creation and associated settings, including membership.
• Configure policies for team upgrades, client settings, and external federation.
• Collaboration & Communication:
• Integrate Teams with other Office 365 services to enhance collaboration.
• Manage messaging and meeting policies for effective communication.
• Configure and manage conference bridges for Teams meetings.
• Voice & Video:
• Manage calling policies and phone number inventory for user assignment.
• Troubleshoot user call quality issues with advanced tools.
• Monitor and maintain call quality and reliability using the Call Quality Dashboard (CQD).
• Security & Administration:
• Set up security policies for Teams usage within the organization.
• Manage app publishing within the Teams admin center.
• Manage calendar and meeting settings, including configurations and bridges.
• Recover deleted content within Teams environments.
• Troubleshoot complex Teams functionality issues for the entire tenant.
• Additional Responsibilities:
• Continuously develop skills by adopting lean-agile methodologies.

Skills

• Team Services & Management:
• Possess in-depth knowledge of managing Teams within Microsoft 365, encompassing all functionalities.
• Oversee Microsoft 365 Group creation and management.
• Configure and manage all Teams settings, policies, and upgrades.
• Recover deleted data and chat history for users.
• Voice & Calling Management:
• Manage voice features within Teams, including calling policies and phone number assignment.
• Utilize advanced tools to troubleshoot user call quality issues.
• Monitor and maintain call quality & reliability using the Call Quality Dashboard (CQD), identifying users experiencing poor call quality.
• Generate, update, and manage CQD reports.
• Device Administration & Troubleshooting:
• Manage Teams-certified devices, ensuring proper configuration and policy assignment.
• Access user profiles and troubleshoot call quality, meeting device issues, and dropped calls using advanced tools.
• Monitor and troubleshoot complex tenant-wide Teams functionality issues using CQD data.
• Collaboration & Communication:
• Collaborate effectively with team members regarding business needs, policies, user profiles, and critical incidents.
• Stakeholder Management:
• Manage relationships with stakeholders, effectively communicating information and influencing decisions through storytelling.

Experience

• A bachelor\'s degree in computer science, information technology, or a related field, or equivalent work experience
• Role experience holder must be 3-5 years in support small to large scale MS team.
• Experience of direct routing and SBCs
• Utilize tools like Power Platform and Graph APIs to automate tasks and generate reports for Teams data.
• Possess proficiency in PowerShell and PowerApps to develop custom solutions and conduct testing within Teams.
• Integrate third-party applications seamlessly into the Teams environment.
• Manage user authentication methods for secure access to Teams functionalities.
• Maintain a strong understanding of Microsoft licensing options to ensure optimal Teams deployment within budget constraints.
• Relevant certifications include office 365 Teams administrator online / on-premises and M365.
• Troubleshoot complex problems with Teams and M365.
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
• Microsoft certified Power Platform fundamentals
• Microsoft certified Azure Fundamentals

About usBT is part of BT Group, along with EE, Openreach, and Plusnet.Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We value diversity and celebrate difference. \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.DON\'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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