Job Description

Your IT Future, Delivered.
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Software Engineer (Virtual Assistant)
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Open to PAN India candidates who can join our offices in Indore, Hyderabad or Bangalore.
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With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.


Digitalization. Simply delivered.



At IT Services, we are passionate about technology. Our Rapid Application Development team is continuously expanding. No matter your level of Software Engineer proficiency, you can always grow within our diverse environment.


•#DHL #DHLITServices #GreatPlace #SoftwareEngineer #Chatbot #VirtualAssistant•


Grow together.



You will be responsible to:


• Help the development team with automation.
• Support Incident, Problem and Emergency Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs.
• Investigate problems and other requests and determine appropriate actions.
• Take business process or document and transform it into a text/ voice conversational experience.
• Configure and use of monitoring services.

Ready to embark on the journey? Here's what we are looking for:


• Ideally 3+ years of experience in developing enterprise-level virtual assistant of medium to high level complexity.
• Ability to understand customers requirements/problem statements and apply the solutions.
• Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow.
• Experience with supporting various applications and some flavor of JavaScript, MongoDB knowledge or other NoSQL database skills.
• Experience with Linux/Unix and shell scripting.
• Basic knowledge of HTML/CSS and browsers.
• Experience with containerization platforms like Openshift.
• Strong problem-solving skills.
• Ownership of problems and following them through in an end-to-end manner.
• Coordinate with other support teams to solve issues.




An array of benefits for you:


• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.