Job Description

Job Title: Software Engineer, TSLocations: Ahmedabad/ Bangalore/ PuneReports to: Manager, Technical SupportA career that\'s the whole package!At Conga, we\'ve built a community where our colleagues can thrive. Here you\'ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization - from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.A quick snapshot\xe2\x80\xa6As a Conga Software Engineer, you\'ll perform code analysis to isolate software bugs and debug system logs to get to the root cause of issues. You\'ll also collaborate with Technical Support Engineers and Product Management teams for timely resolution of issues which impact customer satisfaction and write/develop codes for customization and enhancement of the product/features when needed.Why it\'s a big deal\xe2\x80\xa6This crucial role diligently resolves complex issues quickly and efficiently, helping our customers to get back to fully utilizing our Conga products successfully. You will be directly involved and will play a critical role in resolving complicated higher level product issues by providing guidance, give directions to assist our customers with any query regarding specific solutions, related customization options and provide world-class technical support resolution.Are you the person we\'re looking for?Related experience. 2-5 years of development experience with APEX/Visual Force/Java /.net technologies. You should also have experience in problem analysis and resolution of software problems.Troubleshooting and Logical Thinking. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA\'s.Scripting and Programming Language. Experience with advanced SQL scripting/ Java/ .Net/ SQL/ SFDC is necessary. Programming languages (Visual Basic/ C#) are desired. You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others.Education. A bachelor\'s degree in Engineering or equivalent.Here\'s what will give you an edge\xe2\x80\xa6Clear, deliberate, and collaborative communicator. You don\'t just engage in collaborative discussions; you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings. It is what sets you apart from the rest.Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It\'s about what you\'ve accomplished; how you want to grow; the ideas you have; your philosophies. It\'s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that\'s pretty cool.Effective communication and interpersonal skills. You\'re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues in the most expedient way.Willingness to work rotational shifts. Let\'s face it - our customers are in various time zones, so we need to support them. You will be scheduled on rotational shifts and take turns carrying pagers. The shift window is 5am to 1am (any 9 hours).Did we pique your interest?If this sounds like the kind of job you\'d love, in the kind of environment you would thrive in, please click apply -- we\'d love to hear from you!Don\'t meet every single requirement?Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.#LI-AR1

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