Job Description

Software Engineer Support - Cisco Contact Center



Job Req ID: 21396



Posting Date: 17 Oct 2023



Function: Software Engineering



Location: Outer Ring Road, Bellandur, Bengaluru, India



Salary: competitive








Why this job matters

The Software Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT\'s commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence.


What you\xe2\x80\x99ll be doing

1. Supports on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within cross-functional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area
2. Supports in the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation
3. Supports the design and development of software solutions in accordance with the wider architecture and security standards
4. Undertakes technical reviews to continually update knowledge and skills in software engineering principles and practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and customers
5. Supports with the designs of technical specifications and development of software solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the quality of delivery
6. Writes, tests and reviews code, refining and rewriting as necessary under supervision and communicates to engineering professionals and colleagues involved in the project
7. Integrates existing software products and solves routine problems to enable incompatible platforms to work together
8. Maintains systems by monitoring and correcting software defects
9. Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity
10. Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams
11. May support engineering and operational excellence initiatives, assisting with implementing metrics and processes for regular assessment and improvement
12. Supports in the implementation of ways to improve working processes within the area of software engineering responsibility


The skills you\xe2\x80\x99ll need

Troubleshooting
Agile Development
Database Design/Development
Debugging
Programming/Scripting
Microservices/Service Oriented Architecture
Version Control
IT Security
Cloud Computing
Continuous Integration/Continuous Deployment Automation & Orchestration
Software Testing
Application Development
Algorithm Design
Software Development Lifecycle


Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.