Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer EngineeringTravel Percentage : 0%Software Engineer Senior - IVR/Conversational AI -5 to 10 yrs - Bangalore/Pune/Mumbai/Chennai/GurgaonAre you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About this Team:In-house team focusing on development and customization of IVR applications for Financial Institutions and BanksWhat you will be doingUnderstand business requirements and translate to architecture/software developmentDesign IVR call flowsDevelop IVR applications using Conversational AI tools.Integrate IVR application with other applications such as Databases, ticketing tools, ACDsDevelop and integrate Webservices / APIsTroubleshoot and fix issues or defectsWhat you bring5+ years of experience with Conversational AI tools like Nuance MixStrong knowledge of Conversational AI developmentExperience in the design/development of IVR applications.Hands-on development experience on Conversational AI tools such as Nuance mix.Hands-on experience in conversational UI / call flow design.Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.Experience in Cassandra\\SQL and knowledge of DB concepts, integration technologies with other applicationsExperience creating web servicesShould be able to understand business requirements and translate to architecture/software development.What we offer youA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities \xe2\x80\x93 FIS is your final career step!A competitive salary and benefitsA variety of career development tools, resources and opportunitiesPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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