Job Description

OverviewWe are seeking a Technical Analyst - Salesforce to join our growing team!About UsCommunity Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.Responsibilities & QualificationsPosition SummaryWe are looking for talented Salesforce Developer to work within the support team, ensuring
that we deliver well tested software that meets the business requirements of our organization
and its customers. This position will be in our Pune Office.A Day in the Life

• Provide timely responses to customer service inquiries via product ticket system.
• Work with customers to identify and replicate errors and defects through a variety of

communications means to ensure resolution. * Work Individually or Collaborate with team members to provide resolutions.

• Provide customer feedback to support management through regular team meetings to

ensure management keeps a pulse on customer needs and attitudes for decision
making purposes. * Provide excellent customer service through a friendly yet empathetic tone, proactiveand timely responses to maintain high customer satisfaction scores. * Work with product team for the support tickets that needs product team to be involvedand also share the feedback based on the kind of support tickets raised to improve the
product.We would love to chat if you have...

• Knowledge in Salesforce.com/ Force.com platform
• Min. 3 to 5 years of experience. Understanding of Salesforce.com platform w.r.t Platform administration, Data Management, Integration, Security and Deployment,automations.
• Good Analytical skills and issue debugging (troubleshooting skills).
• Proficient in Salesforce user setup, permissions, role hierarchy, profile management, and user creation, reports and Dashboard management, Data load.
• Strong understanding of Salesforce best practices and functionality, ensuring the platforms effective use.
• Have knowledge in Creating Roles, Profiles, Page Layouts, Workflow rules, and Approval Processes.
• Conforming to Software Development Life Cycle processes and Force.com configuration best practices during implementation.
• Good Communication skills - Verbal and Written. Must be able to effectively communicate & work with fellow team members and Clients to coordinate & meet deliverable.
• Bachelors or Masters degree in computer science or relevant Engineering degree.
• Certifications: Nice to have Salesforce.com Admin Certified and App Builder Certified.
• Experience in Customer Support activities - Added Advantage
• Willingness to work in US time Shift.

Total RewardsWhy work here?Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off
• Purpose-Driven Culture
• Work-Life Balance

• Passionate About Community Involvement
• Company Paid Parental Leave

All persons hired will be required to:

• Verify their identity,
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and

• Complete any required employment eligibility verification form upon hire.

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Community Brands