Job Description

Minimum qualifications:

• Bachelor\'s degree or equivalent practical experience.
• 3 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).

Preferred qualifications:

• Experience with Applied Machine Learning and partnering with cross-functional experts to understand and apply the latest techniques to solve business problems.
  
• Experience designing and implementing large-scale systems through the full lifecycle of the project.
  
• 
  
  Experience solving real-world data and analytics problems.

About the job

Google\'s software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We\'re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google\xe2\x80\x99s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.




Our team is building Alphabet\xe2\x80\x99s next generation contact center platform to serve the needs of entire Sales and Support teams from agents, supervisors, and managers, to analysts, engineers, and business leaders.

We\xe2\x80\x99re designing for a future where millions of people around the world contact Google support, sales, and help desks through multiple channels such as phone, chat, email, and social media, etc. to get the information/solutions they need via conversational natural language interactions, in the language of their choice. Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology\'s greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.

Responsibilities

• Design and generate insights for a variety of customer interactions taking place over multiple channels and systems.
  
• Leverage extensive Data and AI/ML stack at Google to build next generation problem-solving capabilities.
  
• Work with product managers, UX, and other engineers within and across team boundaries.
  
• Identify and contribute towards reduction of technical debt and drive engineering excellence.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.