Job Description

This position is for a Veeva CRM administrator (from offshore) who has a strong hands-on technical administration & development experience in Salesforce.com & preferably in Veeva CRM. Position Responsibilities Strong hands-on technical administration, development experience in Salesforce com Service or Sales Cloud (Configuration & minor customization covering Security models, Profiles, Objects, Pages, Apex, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and APEX Data loader) Work closely with other offshore Admins & Developers to help for the growth plan and groom new talent hires from the local market Regularly connect with the onshore counterpart and the other peers across other delivery centers globally and ensure all the deliverables are aligned to the final delivery goals Strong desire/capability to quickly learn new technologies, self-contribute & ready to lead Build and leverage reusable code & libraries for global harmonization and future reuse/extension Partner with the testing team to ensure applications/components are fully functional Review, track, and fix any defects or performance problems discovered in testing Should be able to effectively coordinate with all IT partners and instrument for the best-in-class solution implementations Should be able to work directly with multiple stakeholders and work on multiple tasks simultaneously from technical perspective Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally Should be able to demonstrate and explain the functionality outcome of solution implementations Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams Effective and clear communication from/to the technical team for any issues that may affect the deliverables & timelines Coordinate and ensure all the standard documentations such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc are documented and continuously maintained Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers) Desired Experience Required: Bachelor s degree in any technology field/subject 3 years of total IT experience in Software Development, Administration and Support 2 years of hands-on experience in Salesforce com through Configuration & minor Customization covering Security models, Profiles, Objects, Pages, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, APEX Data-loader, and any OOB Integrations 2 years of experience in (i) Software Development Life Cycle methodologies including Agile and Waterfall, (ii) different testing standards and guidelines, and (iii) Cloud and native applications At least 1 active SFDC Certifications Strong analytical and problem-solving skills Strong written and communication skills Ideal Candidates Would Also Have: Bachelor s degree in Computer Science, Information Technology, or related field Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations Prior experience in life sciences, healthcare, or related industry Veeva CRM Certification Veeva Vault Certification/Knowledge Experience using any of industry standard Agile tooling suites (eg, Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders 1 year of experience in implementation/working of SFDC Lightning Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results

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