Job Description

Employment Type PermanentClosing Date 30 Oct 2024 11:59pmJob Title Software Engineer - BMC RemedyJob Summary As a Software Engineer, you thrive on working with your team to design, build and deliver innovative software products and solutions that delight our customers. You apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your knowledge and expertise in the Software Engineering Domain.Who We AreTelstra is Australias leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, were building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. Weve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.Focus of the Role
As a Software Engineer, you thrive on working with your team to design, build and deliver innovative software products and solutions that delight our customers. You apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your knowledge and expertise in the Software Engineering Domain.What We OfferFlex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.Up to 26 weeks maternity leave provided to the birth mother with benefits for all child birthsEmployees are entitled to 12 paid holidays per calendar yearEligible employees are entitled to 12 days of paid sick / casual leave per calendar yearRelocation support options across India, from junior to senior positions within the companyReceive insurance benefits such as medical, accidental and life insurancesWhat Youll DoProduct & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.About YouMinimum 3+ years of experience in BMC remedyImplementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API'sPlug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reportingExperience on iPass and WebhooksGood knowledge of SRM , Knowledge Management , Atrium CMDBRemedy Workflow customizations using Developer StudioBasic ITIL Framework conceptsExperience in proposing and implementing architecture of Custom integrationsExperience in configuring and working on Remedy Server-group environmentPrevious experience of working overlay conceptExperience on BMC Helix Deployment managerShould have ITSM integration experience with other remedy & web service integration.Experience in performance tuning and troubleshooting BMC Remedy AR Server issuesGood in customer interaction.If you are looking to take the next step in your career, we want to hear from you!When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

Telstra