Job Description

Software Development Service Delivery Lead(SDSDL)Band 3About Cigna Health:Cigna exists to improve lives. Together, with our 74, 000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.We are going through an exciting period of expansion; at the centre of our International divisions ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for International Health.The Organisation:The Global Health Digital Technology organisation is responsible for International Healths shared Contact Center, Health and Digital software solutions used across many of our regions. The multiple scrum teams in the Global space have developers and testers in Bangalore and are continuing to invest in growing the capability and maturity of these teams.The Position:Reporting to the Head of Global Development - CHSI Bangalore, the successful candidate will be responsible for the Development capability of the CHSI, Bangalore-based International Health Global Software Delivery team. The SDSDL will oversee the onboarding, training and effectiveness of the team and will liaise closely with Scrum Masters across the Global scrum teams to ensure that the needs of the teams are being met and managed effectively. The SDSDL will be a high-performing individual who is methodical, inquisitive and has a passion for high-quality deliverables.They will be expected to provide innovative solutions to overcome challenges and meet the capacity needs of the teams.Engaging across the IH Global scrum teams you will support effective delivery of successful software solutions (mainly Salesforce) utilising SAFe Agile methodology, collaborating with individuals located globally with both in-person and remotely managed meetings.Main Duties / Responsibilities:

• Lead & Drive the Bangalore based IH Global Development team
• Have a detailed awareness of the demand on each of the individuals in the team
• Manage resource staffing based on the demand & supply
• Ensuring new CHSI employees are efficiently onboarded and looked after during joining process
• Responsible for the career development and the performance of the team members
• Responsible for creating a good work environment & culture for the team
• Capacity planning & resource allocation
• Manage resourcing related risk & issues with proactive mitigations
• Implement continuous improvement initiatives to improve the quality & productivity of the team
• Attend relevant agile process & ceremonies
• Adhere to the organization's policies, best practices and help to drive changes to achieve more efficiency

Required Skills and Experience:

• Bachelors degree in Computer Science or a related discipline
• 8 Yrs experience in Software Development
• 3 yrs. Experience as Team Lead

• Knowledge of the Health Insurance Industry
• Broad knowledge of the Software Delivery Lifecycle
• Proven experience of working within an Agile environment

• Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook
• Excellent written and oral communication skills
• Strong problem-solving and analytical skills

• Comfortable working independently, leading a team or as part of a team
• Demonstrate accuracy and possess a keen eye for detail
• Strong interest in personal development

Desirable Skills and Experience

• Finance business knowledge
• One of: Salesforce Administrator, Salesforce Platform App Builder or Salesforce Platform Developer Certifications
• Web based software development, especially using Java and HTML
• Salesforce & Vlocity Technology experience

• JIRA, Azure Dev Ops

About The Cigna GroupCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Cigna