Job Description

Job Overview:We are seeking a motivated and skilled L1 Support Specialist with expertise in the Blue Prism RPA tool, along with foundational knowledge in .NET development and SQL databases. The ideal candidate will provide first-level support for Blue Prism bots, troubleshoot issues, and ensure the smooth operation of automation workflows, while managing incidents effectively using ServiceNow.Key Responsibilities: * Blue Prism Support:

• Monitor, maintain, and provide L1 support for Blue Prism bots in production and test environments.
• Resolve basic issues related to bot execution, scheduling, and configurations.
• Escalate complex issues to L2/L3 support as needed.
• Incident Management (ServiceNow):

• Log, track, and resolve incidents and service requests in ServiceNow within defined SLAs.
• Perform root cause analysis for recurring issues and suggest preventive measures.
• Troubleshooting & Debugging:

• Use debugging tools to identify and fix errors in BOT execution.
• Analyze logs to diagnose issues in workflows or integrations.
• Collaboration:

• Work with development teams for bug fixes, enhancements, and deployments.
• Coordinate with end-users to understand and replicate issues.
• .NET and SQL Tasks:

• Leverage .NET knowledge to understand and support integrations with Blue Prism.
• Write and execute basic SQL queries to validate data and assist with troubleshooting.
• Support in updating stored procedures or database configurations if required.
• Documentation & Reporting:

• Maintain detailed documentation of issues, resolutions, and best practices.
• Generate periodic reports on bot performance, error trends, and SLA adherence.

• Bachelor's degree in computer science, Information Technology, or a related field.

• Min 1-2 years Hands-on experience with Blue Prism RPA tool (preferably certified).
• Basic to intermediate knowledge of .NET Framework (C#, VB.NET preferred).
• Proficiency in writing and executing SQL queries for troubleshooting and validation.

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks and work effectively under pressure.

NTT Data