Job Description

Who We Are: Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry\'s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI\'s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention. Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai. The Opportunity: As a Software Development Engineer 2, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features. This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as well. What You Will Do as a Software Development Engineer II (Frontend): Develop and Test end-to-end UI keeping Reusability in mind using React, Redux, Typescript HTML, and CSS Work effectively with all stakeholders, Design, Product, Backend, and QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on time Perform Code reviews for your peers Optimize current behavior wherever possible with good reasoning Who you are: Bachelor\'s Degree in Computer Science and equivalent with 3+ years of experience working on enterprise User Interface development Should have a good understanding of Modern Javascript, Browser, and performance concepts Working knowledge of HTML, CSS is required Should have an understanding of build tools i.e. Webpack or Parcel Good to have: React, Redux, Typescript Strong Coding, Data Structure, and Algorithm Strong critical thinking skills, great communication skills, and passion for delivering exceptional customer experience About the Team: The team consists of sharp engineers with 8-2 years of experience. A couple of engineers have been with the company for more than 2 years and have been part of this great journey where the company and systems have evolved dramatically. Love for a fast-paced working environment along with a focus on quality and healthy competition has been a distinct quality of our engineers. What we offer: Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc) If you are ambitious, make an impact wherever you go, and you\'re ready to shape the future of Voice AI, we encourage you to apply. For more information, visit www.observe.ai. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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