Job Description

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.The ServiceNow Developer is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and develop solutions that meet those needs. The ServiceNow Developer will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Key Responsibilities\xc2\xb7 Design, develop and implement ServiceNow solutions.\xc2\xb7 Develop Service Catalog items, workflows, and service request processes.\xc2\xb7 Work with business stakeholders to understand their needs and develop solutions that meet those needs.\xc2\xb7 Maintain and enhance existing ServiceNow applications.\xc2\xb7 Troubleshoot and resolve ServiceNow issues using problem-solving skills.\xc2\xb7 Stay up to date on the latest ServiceNow features and functionality.\xc2\xb7 Contribute to the development and implementation of ServiceNow best practices.\xc2\xb7 Communication skills are essential for collaborating with stakeholders and understanding business requirements.\xc2\xb7 Communicating and collaborating with cross-functional teams, to identify and document business processes that can be automated using ServiceNow.\xc2\xb7 Participate in daily stand-up meetings to provide progress updates and address any blockers.\xc2\xb7 Working with a team of IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.\xc2\xb7 Working with a user experience mindset to develop and deploy solutions for customers.\xc2\xb7 Participating in Agile planning ceremonies in work for the upcoming sprint.\xc2\xb7 Developing and testing ServiceNow solutions in accordance with the Agile methodology.\xc2\xb7 Deploying and supporting ServiceNow solutions in a production environment.\xc2\xb7 Monitoring ServiceNow performance and troubleshooting any issues that arise.\xc2\xb7 Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.Qualifications & Experience\xc2\xb7 Degree in Computer Science, Information Systems, related field, or equivalent work experience\xc2\xb7 2-3+ years of experience in ServiceNow development and implementation\xc2\xb7 Experience with some of the following ServiceNow modules:o IT Service Management (ITSM)o IT Operations Management (ITOM)o IT Asset Management (ITAM)o Service Portal\xc2\xb7 Experience with ServiceNow Flow Designer and Service Catalog\xc2\xb7 Experience with Agile development methodologies\xc2\xb7 Excellent problem-solving and analytical skills\xc2\xb7 Strong communication and teamwork skills\xc2\xb7 Experience with ServiceNow integrations\xc2\xb7 Experience with ServiceNow reporting and analytics\xc2\xb7 ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus#HYDIT #LI-HybridIf you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol-Myers Squibb