Job Description

JOB DESCRIPTION Summary: SFDC Developer [for enhancement requests] for the IQVIA OCE (CRM) Technical Offerings team to support their Salesforce systems on SFDC Sales cloud and managed packages for support managed services team Key Responsibilities .

JOB DESCRIPTION Summary: SFDC Developer [for enhancement requests] for the IQVIA OCE (CRM) Technical Offerings team to support their Salesforce systems on SFDC Sales cloud and managed packages for support managed services team Key Responsibilities . Work with the existing admin and managed services, product, implementation teams to establish and maintain best practices in Salesforce configuration management . Complete internal product certifications . Design, develop, test, document, and deploy high quality business solutions on the SFDC sales cloud platform based on industry best practices and business needs for any enhancement requests . Quickly understand the healthcare domain, CRM product\'s various modules on SFDC sales cloud from the business standpoint . Design solutions using existing architecture for any enhancement requests by doing the proper impact analysis . Support existing MDM, CRM and API data integration layers/flow if necessary . Work on APEX coding as needed . Work with the CRM Salesforce Support team to share knowledge and best practice . Support development of CRM Salesforce resources by participating, contributing in team discussions and sharing learnings . Support application support team for any incident requiring configuration changes . Support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals . Participate in complex technical discussions with clients, clearly articulate options, benefits and recommendations . Deliver support and solutions for break/fix issues . Quick learning on the key skills required . Should have supported clients on live production environment on SFDC sales cloud . Good team player but independent enough to work as an individual contributor independently with the onsite stakeholders, Confident and good communicator especially with the stakeholders independently . Should technically sound enough to handle end-to-end support activities independently . Quick ramp up on the existing product/process and provide solution/support at a faster speed . To participate in project handover activities, understand the BRD documents, to be able to perform the enhancement activities independently post hyper care period . Take responsibility to write unit test case and execute them by following configuration life cycle processes . Keeping all stakeholder appraised about all the important technical issues, incidents, problems, progress and status. . To participate in a regular internal status follow-up of the project with leads and other managers and provide honest and clear updates . To participate in audits and ensuring that no NCs . Willing to work in shifts [mostly during UK/Europe shift hours, 1 PM IST to 10 PM IST] to support global client Required Skills and Experience . Salesforce platform developer Certified . Willing to work in product-based organization in production support service operations/managed services teams . Strong knowledge on the configuration life cycle . Demonstrated technical and dev team management experience . 4 to 8 years of SFDC solution delivery experience, including Salesforce configuration experience . Visualforce, Apps, Force.com APIs, and Web Services . Experience with design, dev and implementation of Lightning and Native Salesforce Mobile Apps . Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements . Strong analytical skills . To be able to discuss with the business analyst on the requirement, perform impact analysis and provide configuration solution to a requirement without breaking the existing functionality . To be able to assist the application support teams to manage the incidents on a needy basis . Flexible timings, willing to work in shifts . BE in Computer Science/ Information Technology, MCA, BTech Preferred Skills . Salesforce Admin certification . Good understanding of user admin activities, workflow, validation rules, territory management, triggers etc including the objects that are involved . Knowledge of and experience on managed packages . Experience working with the Pharmaceutical Industry or a Commercial Sales Organization . Service Cloud experience . Experience with Agile solution delivery . UX/UI Design . Proficient in Apex coding and SOQL . Preparing and understanding the healthcare data sets . Hands-on to do the technical troubleshooting of the application issues as SME to be able to contribute to the complex incidents when required . Flexible to learn and move around technologies, adaptable to the dynamic nature of the project . Earlier experience on any programming skill is also handy IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. 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