Job Description

OverviewWe are seeking a Software Developer to join our growing team!About UsCommunity Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.Responsibilities & QualificationsPosition SummaryWe are seeking a motivated and customer-focused Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our clients, ensuring a high level of customer satisfaction and swift resolution of technical issues. This role requires excellent communication skills, problem-solving abilities, and a solid understanding of our product offerings. The position is based out of our Pune office with remote work flexibility.A Day in the Life

• Customer Support:

• Provide first-line technical support to stakeholders via email/teams chat or communication on support portal.

• Respond to customer inquiries promptly and professionally, ensuring a positive customer experience.

• Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to software, configurations or any other.

• Guide stakeholders through step-by-step solutions to resolve their technical problem.

• Escalate issues to higher-level support or development teams as necessary.

• Documentation and Reporting:

• Document all technical issues/changes/fixes accurately in the support ticketing system.

• Create/update knowledge base articles and FAQs wherever required.

• Collaboration:

• Work closely with the US counterparts/teams to resolve customer issues and improve product performance.

• Assist in the development and improvement of support processes and tools.

We would love to chat if you have...

• 2 to 4 years of experience or knowledge of Microsoft .NET Technologies using C#/VB.Net and ASP.NET on Windows and Web Application Development.

• Thorough in SDLC, OOPS and OOAD principles.

• Experience/Knowledge of new technologies like HTML5, JQuery/JavaScript preferred.

• Knowledge of Web API and Web Services.

• Solid Knowledge of SQL Server 2008 onwards, Database Architecture, Tsql, Functions, Error Logs, Parameters, Views, Stored Procedures, SQL Profiler

• Good to have experience in a customer-facing or knowledge delivery role

• Excellent verbal and written communication skills. Client handling experience will be an added advantage.

• Ability to work well in a team and independently while tackling complex problems.

• Ability to learn and work with cutting edge technologies.

• Bachelors or masters degree in computer science or relevant Engineering degree.

• Candidate should be willing to work in US shift.

Total RewardsWhy work here?Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off
• Purpose-Driven Culture
• Work-Life Balance

• Passionate About Community Involvement
• Company Paid Parental Leave

All persons hired will be required to:

• Verify their identity,
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and

• Complete any required employment eligibility verification form upon hire.

Community Brands