Job Description

Summary: SFDC Administrator for the IQVIA OCE (CRM) Technical Offerings team to support Salesforce systems and managed packages.
Key Responsibilities:

• Collaborate with teams to establish and maintain best practices in Salesforce administration.
• Understand healthcare domain and CRM product modules on SFDC Sales Cloud.
• Complete internal product certifications.
• Demonstrate strong knowledge of Salesforce business administration.
• Support data integration layers/flows using SOQL for data analysis.
• Handle admin changes and provide business admin solutions.
• Share knowledge and best practices with the CRM Salesforce Support team.
• Perform ongoing Salesforce administration tasks (e.g., creating accounts/profiles, updating layouts, reports, dashboards).
• Engage in technical discussions with clients and provide recommendations.
• Deliver support and solutions for break/fix issues.
• Work independently with onsite stakeholders.
• Quickly ramp up on existing products/processes and provide efficient solutions/support.
• Keep stakeholders informed about technical issues and progress.
• Assist application support teams with incident management.
• Participate in audits and ensure compliance.
• Willing to work in shifts (mostly UK/Europe hours, 1 PM IST to 10 PM IST) to support global clients.

Required Skills and Experience:

• Experience in production support service operations/managed services teams.
• Demonstrated technical SFDC business administration experience.
• 2 to 4 years of IT experience in SFDC solution delivery.
• Salesforce ADMIN[ADM201] certification.
• Knowledge of Visualforce, Apps, Force.com APIs, and Web Services.
• Experience with Lightning and Native Salesforce Mobile Apps.
• Functional knowledge of Salesforce.com data structure.
• Flexible timings and willingness to work in shifts.
• BE in Computer Science/Information Technology, MCA, BTech.

Preferred Skills:

• Experience with small work orders or enhancement requests.
• Programming skills are a plus.
• Strong analytical skills.
• Knowledge of and experience with managed packages.
• Experience in the Pharmaceutical Industry or a Commercial Sales Organization.
• Service Cloud experience.
• Experience with Agile solution delivery.
• Proficiency in SOQL.
• Ability to troubleshoot technical application issues.
• Flexibility to learn and adapt to new technologies.
• Participation in project handover activities.
• Understanding of configuration life cycle processes and tools.
• Experience interacting with global clients/stakeholders.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA