Job Description

JOB DESCRIPTION SFDC Administrator to support IQVIA Key Responsibilities . Quickly understand the healthcare sales force domain, CRM product\'s various modules on SFDC sales cloud from the business standpoint . Complete internal product certifications . Gain clear understanding of internal incident management processes and tools to address effectively all incidents/questions from end user/Champion users . Technical incidents management and technical application support. . Platform Functionality Support. . Proactive maintenance of system health and issue resolutions . To understand and analyze the data set when required, using SOQL . Support to maintain the data integration between third party applications/Onekey/Other IQVIA applications to CRM and vice versa . Should technically be sound enough to handle end-to-end support activities independently . Work with the existing admin, product, implementation teams to establish and maintain best practices in Salesforce administration . To be able to discuss with the business analyst on the requirement, perform impact analysis and provide business admin solution to a problem . Good team player but independent enough to work as an individual contributor. . To work confidently and independently with the onsite stakeholders . To participate in regular internal status follow-up of the project with leads and other managers and clear updates . To ensure there are no NCs with Department/Corp level processes. . To work in shift [mostly during UK/Europe shift hours, 1 PM IST to 10 PM IST] to support global clients . Flexible to learn and move around technologies, adaptable to the dynamic nature of the project Required Skills and Experience . Willing to work in product-based organization in service operations . Demonstrated technical SFDC business administration experience . 2 to 4 years of IT experience on SFDC solution delivery experience, including Salesforce Administrator . Salesforce ADMIN[ADM201] certification . Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements . Proficient in SOQL . Strong analytical skills . Flexible with timings and willing to work in shifts . BE in Computer Science/ Information Technology, MCA, BTech . Understanding of Incident and Problem management processes. . Should have good verbal and written communication IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

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