Job Description

Job Title: Soft Skills Trainer

Location: Kudlu Gate, Banglore

Employment Type: Full-Time

Job Summary:

We are seeking a passionate and experienced Soft Skills Trainer to design and deliver training programs that enhance the interpersonal and professional skills of our employees. The ideal candidate will focus on developing communication, customer interaction, and workplace etiquette skills while ensuring alignment with organizational goals.

Key Responsibilities:

• Training Delivery:
• Conduct engaging and impactful soft skills training sessions for customer service teams.
• Address areas like communication, conflict resolution, teamwork, time management, and customer interaction.
• Needs Assessment:
• Collaborate with the operations and quality teams to identify training needs and skill gaps.
• Develop tailored training programs to address specific improvement areas.
• Training Design:
• Create effective training content, including presentations, activities, and role-play scenarios.
• Update training materials regularly to align with current industry standards and practices.
• Evaluation and Feedback:
• Assess the effectiveness of training sessions through feedback and performance evaluations.
• Provide constructive feedback to employees for continuous improvement.
• Travel and Coordination:
• Be based out of Kudlu Gate and travel to Shivaji Nagar as required for training sessions.

Requirements:
Experience:

• Minimum 3-5 years of experience as a soft skills trainer, preferably in a BPO or corporate environment.

Skills:

• Excellent communication and presentation skills.
• Strong understanding of behavioral and interpersonal skills training.
• Ability to engage participants and foster a positive learning environment.
• Proficient in using training tools and methodologies.

Education:

• Bachelor's degree in any discipline; certifications in training or soft skills are a plus.

Other Requirements:

• Willingness to travel between Kudlu Gate and Shivaji Nagar as needed.
• Strong organizational and time management skills.

Benefits:

• Competitive salary with additional travel reimbursements.
• Opportunity to contribute to employee development and organizational success.
• Collaborative and growth-oriented work environment.

Job Type: Full-time

Pay: ?500,000.00 - ?650,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person