Job Description

We are seeking a talented and dynamic Social Media Executive/ORM (Online Reputation Management) to join our team. As a Social Media Executive/ORM, you will be responsible for managing our organization\'s social media presence and ensuring a positive online reputation. You will play a crucial role in enhancing our brand image, engaging with our target audience, and protecting our online reputation. This position requires a strong understanding of various social media platforms, excellent communication skills, and the ability to manage online conversations effectively. Roles And Responsibilities Social Media Management: Develop and implement comprehensive social media strategies across various platforms, including Facebook, Twitter, Instagram, LinkedIn, and others. Create engaging and relevant content for social media channels, including text, images, videos, and b infographics. Monitor social media accounts, and respond to comments, messages, and inquiries promptly and professionally. Regularly update social media profiles with fresh and engaging content to maintain a strong online presence. Analyze social media metrics and provide regular reports on the performance of social media campaigns. Online Reputation Management (ORM): Monitor and manage online reviews, ratings, and comments about the organization and its products/services. Respond to online feedback and reviews in a timely and appropriate manner to maintain a positive brand image. Identify potential issues or negative sentiments and develop strategies to mitigate or address them effectively. Collaborate with other teams, such as customer service and marketing, to resolve customer complaints and improve overall customer satisfaction. Implement proactive measures to protect and enhance the organization\'s online reputation. Content Creation and Curation: Create compelling and shareable content for social media platforms that aligns with the organization\'s brand identity and objectives. Research and curate relevant content from external sources to share with the target audience. Collaborate with the design team to create visually appealing graphics, images, and videos for social media posts. Stay updated with industry trends, social media tools, and best practices to ensure the organization remains at the forefront of social media marketing. Community Engagement and Influencer Outreach: Actively engage with the organization\'s online community by responding to comments, messages, and mentions. Identify and collaborate with influencers and industry thought leaders to amplify the organization\'s reach and visibility. Foster positive relationships with followers, fans, and customers by providing valuable and meaningful interactions. Monitor and participate in relevant industry discussions and online forums to establish the organization\'s expertise and thought leadership. Performance Analysis and Reporting: Track and analyze social media metrics, such as engagement, reach, click-through rates, and conversions. Generate regular reports showcasing the performance of social media campaigns and initiatives. Identify trends and insights from data to optimize future social media strategies and campaigns. Monitor competitor activities and industry trends to identify opportunities for improvement and innovation. Education/Experience Qualifications and Skills: Bachelor\'s degree in Marketing, Communication, or a related field. Proven experience in managing social media platforms and implementing successful social media campaigns. Strong knowledge of social media trends, platforms, tools, and best practices. Excellent written and verbal communication skills with the ability to craft engaging and compelling content. Proficiency in using social media management and analytics tools. Ability to manage multiple tasks simultaneously and work in a fast-paced environment. Creative thinking and problem-solving skills. Strong attention to detail and organizational skills. Knowledge of online reputation management principles and strategies is a plus. As a Social Media Executive/ORM, you will have the opportunity to shape the organization\'s social media presence and enhance its online reputation. If you are passionate about social media, have a deep understanding of digital marketing, and enjoy engaging with online communities, we would love to hear from you. Join our team and be part of our success in building a strong and positive brand image. Skills: social media,orm,pr

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