Job Description

Social Media and ORM Executive At Zell, we strive to become India\'s leading training center & transform careers by making skill upgradation effective, affordable & accessible for everyone. Our primary goal is to deliver high quality education & skill upgradation in collaboration with industry experts & best educational practices. We have served 10,000+ students to date by providing training for internationally recognized Finance and Accounting courses like ACCA, CFA, CPA and CMA. We collaborate with top universities across India like Bennett University, Mumbai Educational Trust, Suresh Gyan Vihar University, Jaipur. For more information about Zell, please visit - https://www.zelleducation.com/why-zell/ Come join us, if you are passionate about researching and implementing the latest technology across various functions like Sales, Marketing, Customer Success, etc. to help students achieve their learning goals in the field of Finance and Accounting. Location: Andheri, Mumbai (Onsite) Roles & Responsibilities: Actively monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms manually and using the related tools wherever possible Connect, converse, and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management. Acknowledging compliments and showcasing the same on-brand social media pages. Effectively identifying and utilizing social listening tools for response management. Must have some experience in answering customer queries Agency background (preferable) Tracking Analytics and social media performance on a weekly basis. Qualification Requisite: Copywriting and communication skills Should have 3-4 years of prior experience Any Graduate (Certificate honors Digital Media / SEO / SEM / E-commerce will be an added advantage) Basic Computer knowledge

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