Job Description

We are looking for a friendly and proactive Customer Engagement Officer to join our team. You will be the main point of contact for our customers, ensuring they have a positive experience and receive the support they need.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Relationship Building: Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Feedback Collection: Gather customer feedback and share insights with the team to improve our products and services.
• Problem Solving: Address customer issues and resolve them efficiently, escalating to higher teams if necessary.
• Communication: Provide customers with updates on new products, services, and promotional offers.
• Database Management: Keep customer records updated and organized.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Patient and empathetic with a strong customer focus.
• Ability to multitask and manage time effectively.
• Basic computer skills and familiarity with CRM systems.
• Previous experience in customer service or related fields is a plus.

Join us and help create a fantastic experience for our customers!

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 20/12/2024