Job Description

SMO Service CoordinatorGeneral InformationReq #WD00067042Career area:ServicesCountry/Region:IndiaState:KarnatakaCity:BANGALOREDate:Thursday, July 4, 2024Working time:Full-timeAdditional Locations:

• India - Karn\xc4\x81taka - Bangalore

• India - Karn\xc4\x81taka - BANGALORE

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world\'s largest PC company by further expanding into growth areas that fuel the advancement of \'New IT\' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsPosition Responsibilities

• Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
• Management of incidents and requests for DaaS customers (Support issues)
• Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
• Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
• Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
• Invoicing the customer and vendor for services delivered
• Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
• Ensure customer satisfaction at all times
• Processing Orders for New devices, re-deploying devices
• Prepare documentation to record and track SLA performance and other reporting requirements
• Provides technical feedback on process issues to improve overall service delivery

• Produce Billing Report
• Ensure that the invoices are presented to the customer on time
• Ensure Service Reporting are done on a timely basis.

Position Requirements:

• 4-5 years project coordination experience, ideally in services environment
• Extremely Fluent English since the position liaises with Global Customers
• Experience with ticketing tools
• Excellent Skills in Excel
• Persistent, detail oriented, able to multitask

• Exposure to tools like SAP is an added advantage

Additional Locations:

• India - Karn\xc4\x81taka - Bangalore

• India - Karn\xc4\x81taka - BANGALORE

• India

• India - Karn\xc4\x81taka

• India - Karn\xc4\x81taka - Bangalore , * India - Karn\xc4\x81taka - BANGALORE

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