Job Description

Company OverviewWe are the force behind the meteoric rise of India\'s leading telecom operator Jio with 400 Million+ customers. In addition to this we have also powered an exhaustive list of digital apps & services that have delivered functionality, usability, engagement, scale, and loyalty. We provide solutions for customers (B2C) and enterprises (B2B). Jio has 51-200 employees. The company website is . The headquarter is located in Navi Mumbai, Maharashtra. The company belongs to the Media & Telecommunications industry.Job OverviewWe are seeking a Senior SME Support to join our team in Bengaluru. This is a full-time position focused on providing high-level production support and leveraging advanced skills in scripting, Unix systems, and database management. The ideal candidate will possess strong technical expertise and problem-solving abilities.Qualifications and Skills

• Proficiency in production support, ensuring seamless and efficient system operations (Mandatory skill).
• Strong knowledge of shell scripting for automating tasks and processes (Mandatory skill).
• Advanced experience with Unix systems for system administration and support (Mandatory skill).
• Solid understanding and expertise in Linux operating systems for server management.
• Experience with ELK stack (Elasticsearch, Logstash, Kibana) for monitoring and managing logs.
• Proficiency in PLSQL for database management and querying relational databases.
• Knowledge and experience with NoSQL databases for handling large volumes of data efficiently.
• Analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Must have experience in E-commerce sector

Roles and ResponsibilitiesMust have min 3 years of recent experience in Application Support/Technology Support, and should be ready to work in a 24 X 7 support environmentMust have managed 1 or more applications single handedly and worked as L2 / L3 support engineer for 2 to 3 years.Must be hands on with Unix Commands, Shell Scripting, PL/SQL, NOSQL, JCL, Programing Language: Java, Python,Must be hands on with observability tools like ELK, Kibana, Grafana, AppD, Splunk or any other similar toolsMust have domain knowledge in E-commerce, Retail, Consumer Goods, Supply Chain or any equivalent domain applications that have direct customer facing web or mobile applicationsMust be hands on with analyzing logs, thread dumps, heap dumps, GCs etc.Working/Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP or any other E-commerce platform would be an added advantageITIL foundation certifications will be added advantagesGood understanding of microservices architectureWorking knowledge of Dockers, Kubernetes, Cloud platforms would be added advantageStrong written and verbal communication skills is must

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