What success looks like in this role: JD Summary :

• Responsible for supporting the functionality and efficiency of Linux and Unix Operating Systems primarily Redhat Linux.
• Regular duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and validating and implementing critical system patches and system upgrade
• The ideal candidate will have:
• Extensive experience in managing Linux and Unix resources.
• Profound knowledge of various Linux and Unix distributions.
• Strong scripting skills in languages such as Bash, Python, Perl, or Ruby.
• Significant experience in automation of tasks using tools like Ansible, Puppet, Chef, or SaltStack.
• Ability to troubleshoot complex system issues related to Linux and Unix environments.
• Familiarity with system security and best practices.
• The candidate should be able to demonstrate a track record of improving system efficiency through automation and scripting . This role requires a commitment to collaborative problem solving, sophisticated design, and quality product delivery.

Key Responsibilities:

• Responsible for supporting the functionality and efficiency of Linux and Unix Operating System.
• Lead teams in the delivery of second and/or third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
• Single point of Contact and escalation point of contact for L3 resolutions and issues for all the assigned client deliveries.
• Act as L3 support expert for the L1 and L2 teams
• Responsible to identify and automate the regular server support routines based on client requirement and infrastructure requirements.
• Responsible for teams to deliver of daily steady state tasks such as user administration, monitoring of servers, and monitoring antivirus updates, daily proactive health checks .
• Responsible to lead and resolve major infrastructure outages.
• Responsible to perform RCAs
• Responsible for define proactive Service improvement plans, execute and deliver with the Steady State delivery teams.
• Perform daily checks on servers, analyze logs.
• Conduct performance tuning of servers.
• Conduct incident investigation. Conduct detailed troubleshooting of incidents and upgradation and provide technical solutions to a wide range of difficult problems.
• Resolve well defined incidents using documented procedures.
• Responsible for Peer-review and approval of each and every infrastructure change requests IM Plan, Backout plan and performing Impact Analysis before any change is approved in the ITSM tool. Take lead or directly take care of complex infrastructure change requests.
• Recommend corrections in current client environment.
• Relay alerts and situation status information to both client and Unisys management.
• Provide referrals and/or dispatches to other service providers to ensure that the client\xe2\x80\x99s service level and technical requirements are met.
• Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete.
• Suggest, develop and conduct user training, technical training and orientation.
• Identify and perform a variety of independent analysis and problem resolution assignments.
• Define approaches and provide extensive business and/or technical expertise to attain objectives.

• Interact with clients in person or telephone.

#LI-CM1 You will be successful in this role if you have: \xe2\x80\xa2 University degree or equivalent education and experience \xe2\x80\xa2 Minimum of 8 years domain experience \xe2\x80\xa2 Strong understanding of a large server environment (i.e. Windows, Unix, Linux) Recommended Certifications: Redhat Linux certification. Cloud platform AWS Cloud Practitioner Associate. \xe2\x80\xa2Ability to support multiple clients/ technologies as part of shared support delivery. \xe2\x80\xa2Must be client focused, display interpersonal skills and be an effective team member. \xe2\x80\xa2Ability to train and develop staff and/or client. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 EEO commitment here .