Job Description

About UsSophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos\' services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company\'s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos\' security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos\' services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.Role SummaryThe Inside Small Business Account Manager provides global process support for inbound business and supports customers that have 1-100 employees, assisting EMEA SMB Account Managers with quotes, renewals, discretionary discounting, mid-term upgrades, licensing support and other sales related activity.Shift Time - 1:30 - 10:30 PMWhat you will do

• Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
• Understand end-to-end processes across the deal flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.
• Communicate effectively and efficiently with the Sophos sales team progress on assigned tasks.
• Achieve agreed quarterly sales goals and performance indicators for daily standards for number of tasks handled and closed i.e., calls, emails, and other sales activities.
• Work within the wider Sales Center of Excellence team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience.

What you will bring

• 2 years of total and relevant experience in sales operations experience or order processing or customer service (outbound sales)
• Experience engaging easily and using effective questioning and active listening to gather relevant information
• Ability to make customers, partners, and their needs a primary focus and delivers an exceptional customer experience
• Experience in de-escalating issues
• You are a go-getter, problem solver and quick to learn new systems and align with policies and guidelines
• Strong written communication
• Experience using CRM systems

#B1#LI-RemoteReady to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don\'t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don\'t let a checklist hold you back - we encourage you to apply.What\'s Great About Sophos?\xc2\xb7 Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.\xc2\xb7 Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit\xc2\xb7 Employee-led diversity and inclusion networks that build community and provide education and advocacy\xc2\xb7 Annual charity and fundraising initiatives and volunteer days for employees to support local communities\xc2\xb7 Global employee sustainability initiatives to reduce our environmental footprint\xc2\xb7 Global fitness and trivia competitions to keep our bodies and minds sharp\xc2\xb7 Global wellbeing days for employees to relax and recharge\xc2\xb7 Monthly wellbeing webinars and training to support employee health and wellbeingOur Commitment To YouWe\'re proud of the diverse and inclusive environment we have at Sophos, and we\'re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos\' data protection practices, please contact dataprotection@sophos.com.

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