Job Description

Allianz Partners
About US
We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Today we are in 75 countries, our 21,100 employees speak 70 languages, handling over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We are Allianz\' global experts in assistance, health, travel and automotive solutions. We think of ourselves as customer champions because we put our customers at the center of all we do. Our solutions are a unique combination of service, insurance and technology and are offered around the world through our commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel.JOB DESCRIPTION - UK Operations Delivery LeaderEnsure that resources are aligned to support the overall strategic direction through strengthening & enabling excellence and growth. Oversee the service delivery and the day to day operations, ensuring that all standards are met and procedures are followed.Continuously review and monitor, identify trends & problem areas, reporting on risks, KPIs, and proposed corrective action or new approachesShape and articulate business strategy & value proposition to internal senior stakeholders and business head(s)Steer commercial development with external business partners/clientsCollaborate with internal stakeholders & client delivery teams especially with regards to operational process designs, SLAs,KPIs, reportingEstablish effective governance and service management capabilities, with high predictability to deliver & exceed contractual commitments to customers and business partnersManage transitions of processes from local business through seamless transition management, knowledge transfer, process, and IT set-upDevelop detailed work plans, direct project teams, deliver status, meet deadlines, manage budgets, meet or exceed quality standardsCollaborate and establish relationships with business leaders and other senior executivesEnsure customer satisfaction by leading the collaborative development of SLAs, adhering to those agreements & monitoring costs, quality, and timelinesDevelop and lead a high-functioning team with a focus on operational discipline and enhancing the customer experienceContinuously explore opportunities for cost optimization and operational efficiencies, improvements, resulting in internal savingsProfile Requirements:Have a deep understanding of shared services / international BPO operating models, with an ability to set up the center, develop strategy, manage performance & improvements consistently, produce superior results, cultivate ownership, while enforcing company policies & regulatory compliancesMinimum of 15 years of professional experience, with a minimum of 5 years focused on leading in a shared service / international BPO environmentClient-focused, with exceptional communication skillsAbility to collaborate and influence, persuade and drive action with a collaborative management styleProven ability to effectively work cross-functionally with senior levels in the organizationExperience in managing regulatory compliances & localizationsDirect experience in creating business change using enabling technologies44904 | Operations | Management | Non-Executive | Allianz Partners | Full-Time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let\'s care for tomorrow.
Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Allianz