Job Description

Senior Manager- Cafe Operations- Bangalore

About SLAY :

SLAY Coffee is India\'s best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee\'s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150+ locations across 25+ cities.

Culture at SLAY :

- Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team-; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

- We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY :

- Act with integrity and respect

- Be passionate

- Think long-term

Core Values :

- Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.

Customer First :

- Always solve for the customer, not for self or the Company

- Understand customers and markets deeply

Courage :

- To think big, act without fear and voice your opinion.

- To question the status quo- go beyond rules and hierarchies.

- To act in the best interest of the customer and company, even if it calls for going outside your comfort zone

- To be transparent and open; we have nothing to hide

Ownership :

- Act with authority to drive results

- Prioritize action over discussions

- Collaborate independently across teams

- Communicate proactively, eliminate the need for follow ups

Curiosity :

- To push the boundaries and innovate

- To never settle for less

- To make mistakes, learn, don\'t repeat

- Trust data over opinion

Beyond the salary (and great coffee!) :

- Freedom to test out any idea in your function or outside of it.

- Gender-neutral policies

- Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.

- 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)

- Exclusive talks & insights from the experts for the growth & development of our team

- Full tuition fees sponsorship for Baristas

- Family support programs for Baristas

Opportunity : As a Sr.Manager in SLAY\'s Coffee Bar team, you will own the P&L and lead the Operations for upto 25-30 Coffee Bars spread across one city or multiple cities. You will own all the revenue, costs, customer delight and team delight metrics for the City.

Your Boss :

- You will report into the Head of SLAY Coffee Bar Line of Business (currently vacant). In the interim, you will work closely with one of our Co-Founders.

Your Team :

- You will manage a team of Area Managers, Cafe In Charge(s) and Baristas while working closely with the Projects, Quality, Supply Chain, Marketing and Talent teams.

Key Result Areas :

- Launch new Coffee Bars on time by collaborating with cross-functional teams.

- Deliver world class customer experience through highly trained and motivated Baristas.

- Drive a culture of excellence and become an employer of choice in the local talent market.

- Develop customer development strategies in collaboration with the Growth team and execute them.

- Develop and own relationships with channel partners, local authorities and industry networks.

- Competitor analysis and benchmarking

- Represent the brand in external forums in the local market

Your role requires knowledge and demonstrable experience of :

- 6-8 years of experience of working in QSR / Cloud Kitchens / F&B / FMCG

- Store expansion, hiring & managing teams at scale

- Planning & communication

- P&L responsibility for a geography / division and demonstrated ability to drive growth

Next Steps :

If you wish to explore this opportunity further, apply with your updated resume

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