Service APAC -> Service India -> Service Operation South
Customer Service Department handles Post-sales Service Operations to meet the contractual obligations with customers.

Responsibilities

• Plan utilization of resources, prioritize, and initiate O&M activities at designated Customer Service centers (to obtain optimum availability of the WEG\'s) after reviewing service schedules and internal/external constraints; monitor and report status
• Assign roles to service engineers, direct their work activities, assist, support, and motivate them as required, and evaluate their performance/ training needs and make recommendations for personnel actions
• Solve routine service-related problems (spares quality, equipment malfunction, breakdowns, etc.) and personnel related problems (absenteeism, illness, etc.) effectively by taking appropriate decisions and actions
• Provide and seek the guidance of superior (in a timely manner) in the event of unusual or serious problems/constraints or failure to resolve an issue and implement his decisions
• Communicate regularly with customers to keep them updated on the performance of their WEG\'s, build customer relationships
• Monitor and control expenses at site(s), report to superior in case of budget overruns
• Monitor and control spares inventory at CS centers, initiate actions for replenishment of shortages
• Arrange for the maintenance and upkeep of office equipment and facilities, surroundings (gardens, scrap yard, etc.), and guest houses; monitor and control activities of service providers
• Initiate preparation of service invoices; maintain record of receivables
• Ensure system requirements such as HSE, Legal / Statutory/ ISO compliances For Self Vestas & Subcontractor employees
• Coordinate with State Electricity Boards at the local level for routine transactions
• Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, change notes, etc. applicable to the WEG and associated equipment; communicate information to all concerned and enforce conformance through periodic checks
• Direct supervision of all service engineers and staff attached to the site offices. The supervision is necessary. Also has responsibility and authority to direct subcontractor\'s operators and security contractor\'s personnel. The supervision is necessary
  

Qualifications

• BE /Diploma in electrical/electronics/Mechanical
• 5 to 8 years of relevant experience in O&M as site supervisor /in charge
• It is good if he is having C license certificate
  

Competencies

• Team Management, building, coaching & training
• Supervising and Motivating the team, guiding and coaching, identifying and fulfilling training needs wherever required, providing feedback to improve performance. Aiming to build synergy in the team
• Resource Management
• Management of resources-men, materials, machine and money- efficiently to achieve desired results within the constraints of time, cost and quality. This requires efficient forecasting, planning, monitoring, review and control.
• Operational Standards
• Ensure adherence to systems and norms. Continuously improving processes, systems and their implementation to improve productivity, reduce cost and improve quality. Make positive changes wherever and whenever possible and coach the team to do the same
• Cost Focus, Cost consciousness-Awareness of the costs concerned with the area of operation and implications of costs, Aimingto reduce cost/wastage in all possible ways which are under their control whether or not cost reduction is identified as a goal-includes
• Communication and Coordination
• Effectively communicate with the customers, local government bodies, and other agencies and across departments.
• Technical Knowledge
• Knowledge of maintenance, service & repair, Knowledge of spare parts, Items that are most likely to cause failure, parts frequently requiring replacement, Technical ability, Root cause analysis, Quality(as applicable), Warranty related aspects,etc
  

What We Offer
Vestas provides an open, respectful, and global culture, an attractive compensation package, and long-term career development. We care and respect all employees and will offer: On the job training, A ideal platform for professional and personal development, Bonus Program &, etc. In return, we expect you to meet expectations to achieve results.

Additional Information
Your primary site location will be in Karnataka / Maharashtra
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th March 2024.
About Vestas
Vestas is the energy industry\xe2\x80\x99s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution \xe2\x80\x93 today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.