Job Description

About the Role:

Grade Level (for internal use): 08



Role:

As a Platform Support Engineer I you will support, administer, manage the integrated platform Web & Application systems that enables S&P CapitalIQ solutions customers to access real time and after market data through the highly transactional and dynamic web based CIQ Platforms, APIs or feed delivery Market Data Products.

• Follow processes and operational policies for obtaining solutions.
• Manage key product /applications releases for QA, Pre-Production, Production and DR as part of the overall SDLC.
• Work closely with key stakeholders representing Web Operations for Projects as a lead coordinator.
• Work with IT Server Management and other groups and make sure that all events, incidents and problems are resolved as per the SLA.
• Utilize standard procedures and policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Work within the team and with external sub team and teams for operations support and project delivery.


The Team: The CIQ Solutions Tech Operations team is accountable delivering infrastructure architecture, implementation & deployments on S&P Global MI Cloud & Data Centres in collaboration with S&P Global Digital infrastructure & other Teams from a wide variety of backgrounds. The key area of focus: Infrastructure as Code, Application Architecture, Automation, Project Delivery, Environment Troubleshooting.

You will be part of a world class Product Services & Engineering team architecting various solutions for business requirements within different product offerings of S&P Global Market Intelligence, used by tens of thousands of users globally. The team is responsible for ensuring cloud solutions that deliver Greater Reliability & Resilience, High Performance, High Availability and Scalability.

You will work with a global team of intelligent and ambitious professionals recruited from top institutions and industries. The team is accountable for understanding business requirements and architecting solutions for cloud delivery of large-scale data processing, aggregation and publishing of market data systems.



The Impact: You will utilize your technical knowledge and analytical skills in architecting and optimizing cloud infrastructure, standardizing technology stack for cloud & data centers, implementing cloud service catalog and service governance solutions, and driving implementation of our cloud first strategy and cloud adoption in partnership with development & business stakeholders.



What's in it for you:

As a Platform Support Engineer I you will be part of a talented team of engineers in our platform Engineering team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. You will be responsible for supporting a large-scale deployment and all underlying systems related to supporting cloud computing workloads and IT project deployment.

Directly accountable towards Web Operations objectives and responsible for team objectives that drives and delivers performance and growth of Infrastructure and Application.

Works on problems of critical and high severity where analysis of problems or application functionality requires a review of a relevant dependency factors across systems, infrastructure, network, application, database, data and protocols.



Responsibilities:

• Technical operations and support of WEB/API applications hosted in WINDOWS/Linux across multiple data centers and on the cloud including AWS, Azure.
• Participate in critical incident management calls with hands on ability to into troubleshooting IIS/.NET/Apache/ application and Network performance issues.
• Provide 3rd level support for escalations and communicate progress updates to stakeholders on incident resolutions.


What we're looking for: Basic Qualification:

• Bachelor's/Master's Degree in Computer Science, Information Systems or equivalent.
• 0-1 years of Site Reliability Engineering ,Technical operations/web applications Support role.
• Knowledge of Windows, Linux operating systems, client-server technologies, scripting languages like PowerShell, Python etc.
• Knowledge/Exposure of cloud AWS technologies: VPC, EC2, EKS, ELB, RDS, Lambda, SES, SNS, Containers, API Gateway, Docker, Kubernetes etc.
• Knowledge/Exposure of CI/CD delivery using configuration management tools such as GitHub, VSTS, Ansible, Puppet, Chef, Salt, Jenkins, Maven, etc..


About S&P Global Market Intelligence



At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.



For more information, visit www.spglobal.com/marketintelligence .



What's In It For You?



Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.



Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.



Our People:

We're more than 35,000 strong worldwide--so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.



From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.



Our Values:

Integrity, Discovery, Partnership



At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.



Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you--and your career--need to thrive at S&P Global.



Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.



Flexible Downtime: Generous time off helps keep you energized for your time on.



Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.



Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.



Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.



Beyond the Basics: From retail discounts to referral incentive awards--small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries



Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.



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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.



US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



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Job ID: 300382

Posted On: 2024-07-15

Location: Hyderabad, Telangana, India