Job Description

ABOUT GRAVITEEIn 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owners effortless control over their entire API ecosystem. is the leading open-source API platform, enabling worldwide developers and business users to build, manage and monitor their APIs. As a team, we are driven by the purpose of giving customers effortless control over their growing API ecosystem and a strong belief in the ethos of open source. By understanding customers\xe2\x80\x99 connectivity challenges and anticipating their needs, we provide the most intuitive platform. We are growing rapidly and we are looking for exceptional people who are excited to join us on this career-defining journey.THE ROLE & WHY IT EXISTSis taking APIs to the next level \xe2\x80\x94 we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. This is where you come in.As a SRE Engineer, you will be part of a Platform Team dedicated to making Gravitee\xe2\x80\x99s products best in class both in terms of product and infrastructure. From time to time you will also be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and is highly technical. The right candidate will enjoy problem-solving with our clients in a highly specialised and technical way, and also deliver new environments - not only POCs but also production-ready, Kubernetes-based, customer-facing ones! Gravitee clients are the end-users of our platforms and are as technical as you are!This position is a full-time role, based in or near to Greater Delhi, with the ability to work flexibly with our UK/French/US teams.WHAT YOU WILL BE DOING

• Assist the support team to help customers have the best experience possible with our products
• Work with other team members to develop and maintain new features
• Participate in delivering Gravitee NextGen Cloud infrastructure
• Share your (tech and non-tech) knowledge during our internal Gravitee TechTalk
• Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues providing the best solution possible
• Prioritising issues and giving our customers (both internal and external), located in multiple countries and time zones, the level of duty and care they need to help implement our platform in their environments
• Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
• Being innovative within the team and with customers to help improve processes and tools

WHO YOU ARE

• 4+ years of professional experience in infrastructure management
• You are fluent with creating and managing Kubernetes clusters and Helm based deployments
• You understand the value of infrastructure and deployment automation
• You like sharing knowledge and continuous learning is important to you
• You are curious about and want to be part of all aspects of a project like CI, dependency management, and vulnerability management
• You are patient, resilient and have great problem-solving skills

You possess great attention to detail and provide accurate solutions to internal and external stakeholdersESSENTIAL SKILLS - The right candidate will possess at least the following skills:

• Knowledge in Docker, Kubernetes, Terraform, ArgoCD, Argo Workflows, Helm, Cloudflare, Azure, ElaticSearch, Mongo, Grafana, Prometheus
• Experience with Linux, Kuberenetes and Helm are a must have.
• Cooperation, clear and direct communication
• Will to improve yourself, not being afraid to express your own point of view, and to challenge current solutions.

CORE VALUESAt Gravitee, we believe strongly in living our core values as a team and as a company. We don\xe2\x80\x99t just write them- we live them. Our company is based on employees who work and operate with the principles of:Passion: Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve and how to do things better.Do What It Takes: Work with speed, fight and intensity to ensure the job is done to your highest standard.Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal and external customers.At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

Gravitee