Youxe2x80x99ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
Wexe2x80x99ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
We're offering this role at associate vice president level
What you'll doAs a Site Reliability Engineer, youxe2x80x99ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.Other responsibilities will include:
Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents
The skills you'll needTo succeed in this role, youxe2x80x99ll need at least eight years of experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.Youxe2x80x99ll also need:
Experience in deployment and release services, automation and troubleshooting
Experience in supporting Java and Microservices applications
Experience of using database such as Oracle and Postgres
Hands-on experience of configuring and tuning standard observability tooling such as Splunk and DX-APM
Experience of taking on the support of new application and major releases into production