Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.NOC Technical Infrastructure Management EngineerJob ID: 35043
Job Level: PT1 Core/ Advance
Job Location: Gurugram/ Bangalore
Function: COOEmployment Type: Permanent
Working pattern: HybridWhy we need this role:At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level. At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.Colt provides world-class network and communications services to information-intensive businesses across Europe, Asia and North America. With local market understanding and global reach - Colt is big enough to deliver and small enough to care.In today\'s world, great businesses must be secure, resilient, scalable and above all - connected.What you will do:

• Ability and willingness to work in 24X7 shifts to ensure Event and Incident process operative
• Monitor infrastructure alarms through remote monitoring platform and BMS
• Manage the incident life cycle process from detection to closure
• Record and classification of Incidents and liaise with Site Ops to determine correct priority to undertake required efforts to restore service as quickly as possible
• Prepare and release communication to Customer and Business via appropriate templates within SLA / OLA
• Coordinate / Follow-up with site team to investigate and diagnose Major Incidents to resolve within SLA
• Consistent update / closure of open incidents in Ticketing tool
• Regular KPI monitoring of the incident Management system ensuring adherence to contractual SLA / OLA\'s are achieved
• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Team Lead/Manager
• Support in Incidents resolution & jeopardy Management activities

What we\'re looking for:Experience-

• 3-5 years in Remote Infrastructure environment for Event and Incident Management
• Knowledge on Data Centre infrastructure & DC Tier specifications
• Experience of 24X7 working
• Incidents life cycle aspects.
• Understanding of SLA, OLA, and MTTR
• Ability to write Incident Reports, RFO and IR

Knowledge & Skills

• Good communication and analytical skills
• Eager to take new tasks & Fast learner
• Positive approach and Innovative
• Awareness of Documentation
• Awareness of Microsoft Office
• Excellent Team player

SkillsBuilding and Managing TeamsSupervisory LeadershipInfrastructure DesignCabling StandardsProject ManagementForeign LanguagesEducationA bachelor\'s degree in electrical or mechanical engineering or a relevant fieldWhat we offer you:Looking to make a mark?At Colt, you\'ll make a difference. Because around here, we empower people. We don\'t tell you what to do.Instead, we employ people we trust, who come together across the globe to create intelligent solutions.Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you\'ll be encouraged to be yourself because we believe that\'s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our

.BenefitsOur benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at \'Our People\' site including our Empowered Women in Tech.

Colt Technology Services