Job Description

DESCRIPTIONAt Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Channel Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Site lead for our Delivery center. In this role you will be responsible for I H S operations and DSP management. Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.Title: Site Lead
Location: TelanganaEssential FunctionsPurview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.Responsibilities include, but are not limited toManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.xc2xb7 Developing and/or referring to performance metrics to drive team performance and business results.
xc2xb7 Identifying the business impact of trends and making data backed decisions.
xc2xb7 Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
xc2xb7 Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
xc2xb7 Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.Key job responsibilities
At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.Title: Channel Team Lead
Location: CoimbatoreEssential Functions- xc2xb7 Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
xc2xb7 Account Management: Managing and driving the growth of the Channel partners/stores' business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
xc2xb7 Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
xc2xb7 Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
xc2xb7 Work on the ground to enable network with new product launches and partner with the operations and other teams.
xc2xb7 Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
xc2xb7 Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
xc2xb7 Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
xc2xb7 Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
xc2xb7 Enhance Engagement with accounts to improve business and increase retention.
xc2xb7 Drive stores against goals (Volume, FTR and other key metrics).
xc2xb7 Handling day to day operational escalations and be available to round the clock to manage the issues.
xc2xb7 Internal/External Stake holder management.
xc2xb7 Support station operations and/or customer deliveries.Essential SkillsStrong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills
• Operations/People Handling skills

A day in the life
Ability to work in ambiguous situationsGood communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.BASIC QUALIFICATIONS- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shiftsPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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