Job Description

Company Profile :- Simplotel is a Bangalore-based Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a \'Shopify for Hotels\', was founded in October 2013 and is funded by Go-MMT - India\'s largest Online Travel Agency.- Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in Senior/Lead Content SpecialistWho are we looking for?We are looking for a Senior/Lead Content Operations Specialist with a keen eye for detail, goodcommand of English, possessing the ability to write and edit grammatically error-free content. The candidate will work with hotels to understand their requirements and process modifications to content for the website - their most important online marketing channel. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers.Responsibilities:- Develop an in-depth understanding of all features of Simplotel\'s content management system, and conduct training sessions for large clients to effectively leverage the use of our CMS.- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.- Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.- Drive and oversee the allocation of work assignments and timely delivery of the same.- Prioritize and manage several open issues simultaneously, operate & drive multiple projects internally. Perform quality checks on the team\'s tickets to improve quality.- Create SOPs, manuals and checklists, and document product knowledge in detailed steps.- Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).Required Skills: - A keen eye for detail and the ability to scrutinize for quality.- Excellent written and spoken English.- Ability to modify (write and edit) content.- Basic understanding of the hotel and the travel industry.- Basic technical skills to work with content management systems- Knowledge & understanding of the best SEO practices.- Ability to work with customers - large and small.- Ability to collaborate within a team and with cross-functional departments.- Ability to manage time and hit deadlines.- Any bachelor\'s degree (preferably Journalism & Mass Comm), with English as the first language (ref:updazz.com)

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