Job Description

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Responsibilities

• Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
• Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team.
• Troubleshoot job failures in Azure DevOps pipelines.
• Troubleshoot issues related to application configuration, Workflow, scripts, etc.,
• Troubleshoot issues related to Siebel REST API integration.
• In case of incident with product quality issue, ensure PR is created and tagged against the incident before closing it.
• Perform UAT testing for projects owned by operations like new market adoption, LOV, ORG creations, LE creation, etc.,
• Prepare, present changes in change advisory board and own production implementation.
• Coordinate and manage discussions with L1, L3 team and business users.
• Effectively communicate with L1, L3 team and business users.
• Think creatively to solve the user problem with holistic and simple solution.
• Drive best practices within teams with respect to operations standards and guidelines.
• Ability to actively take part in PI planning, daily scrum meeting and other agile ceremonies.
• Ability to learn and adapt to new frameworks/technologies.

• Should have strong knowledge on Siebel Architecture, Siebel Configuration, EIM, Workflows.
• Strong knowledge in PL-SQL, LINUX scripting and DevOps.
• Strong knowledge in Azure DevOps pipeline creation and maintenance.
• Good exposure to azure infrastructure.
• Exposure to scaled agile framework.
• Exposure to Siebel integration using REST API, HTTP & EAI.
• Should have strong knowledge on troubleshooting and resolving incidents raised by business users and L1 Support.
• Good knowledge on troubleshooting and fixing job execution failures.
• Ability to analyse /root cause the various kind of logs such as crash files, EIM, enterprise, gateway and application logs.
• Prior work experience in Siebel Support projects.
• Good communication skills.

• Basic knowledge on Cloud Services
• Knowledge in ITIL, Agile methodologies
• Able to work independently and interact with business community, L3 team to come up with solutions.

DXC Technology