Hello. We\xe2\x80\x99re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we\xe2\x80\x99re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands \xe2\x80\x93 including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum \xe2\x80\x93 through a unique combination of deep human understanding and trusted science. What\xe2\x80\x99s more, we\xe2\x80\x99re achieving it in a company that we\xe2\x80\x99re in control of. In an environment that we\xe2\x80\x99re co-creating. And a culture that\xe2\x80\x99s uniquely ours. Care to join us. It isn\xe2\x80\x99t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge, and expertise, we\xe2\x80\x99re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It\xe2\x80\x99s an opportunity to be part of something special.

About the role

The SIAM (Service Integration & Management) Observability & AIOps Product Owner role reports to the Head of Cross Functional Tools team in our ESMO function of Haleon\xe2\x80\x99s CTO Organization.
Our SIAM organization consists of experts in various ITIL disciplines including but not limited to Incident, Problem, Changes, Asset & Configuration, Service Request Management, Capacity Management, Performance Management.
This critical role leads on the roadmap definition, delivery, and effectiveness of our Observability & AIOps tooling. The role is based in our Haleon offices in Bengaluru with flexible working.

Key responsibilities

• Define and document new Observability and AIOps Standard Operating Procedures (SOPs), including Service/Application onboarding, SLAs, KPIs and Management Monitoring.
• Work with our Managed Service Provider to optimise the tooling support for the above within the AIOps platform and all integrated monitoring tools.
• Oversee the transition from the current monitoring and event management capabilities to the future state AIOps platform and monitoring tools.
• Drive the onboarding of all Critical Application Framework applications into the AIOps platform.
• Optimise the integration between the AIOps platform and the IT Service Management platform for auto-ticket creation, automated issue remediation CMDB data synchronization.
• Accountable for the production and maintenance of the High- & Low-Level Designs for the Observability & AIOps platform and all integrations.
• Ensure the requisite Smart Controls are established and maintained for these platforms.
• Review all existing help, support, and guidance information for the current system, ensure the equivalent is created for the new platform.
• Define the services offered on this platform and specify requirements for any catalog items required in the Service Catalog for people to be able to request any of the services.
• Provide management and technical reporting as required.

Qualifications and skills
Essential

• Experience in delivery and/or running of Observability and AIOps platforms.
• In-depth experience of a broad range of industry leading tools, e.g., OpsRamp, Splunk, ServiceNow, ServiceNow ACC, Azure Cloud Monitoring etc.
• Strong industry knowledge of ITIL standards and driving execution of ITIL processes aligned with a SIAM framework.
• Degree level qualification in a related subject.

Preferred

• Proven track record in delivery of complex transitions between Service Management tools.
• Proven track record as working as part of, or as a customer of a Managed Service Partner for all DevOps functions.
• Experience of a lead IT role in a highly regulated industry

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity, and Inclusion
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
We\xe2\x80\x99re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We\'re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon\xe2\x80\x99s compliance to all federal and state US Transparency requirements.