Job Description

Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy firm.

We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road.

Designation: Showroom Floor Experience Manager

Reporting: HR

Sector: Retail (Candidates from Retail or Hospitality may apply)

Number of positions: 6

Location: 6 stores (CG road, Ashram Road,Vastrapur,Shyamal,Chandkheda,Bopal)

Qualification: Any (Should have excellent hold on English/Hindi/Gujarati language)

Gender: Any

Experience: 4-7 years

Mon to Saturday - 10.30 to 8.45 pm

Sunday - 11 to 8 pm

Week Off - Between Mon-Friday

Salary: INR 35,000 to 45,000/Month

Age between 25-40 years

Roles & Responsibilities:

Supervision:-

• Shop Opening procedures
• Shop Cleanliness, housekeeping, display cleaning, display arrangement
• Shop supplies \xe2\x80\x93 sales related; non-sales related
• Shop petty expenses, vouchers
• Manage Valet Services.

Report Preparation:-

• Shop Supplies, consumables \xe2\x80\x93 sales related, non-sales related
• Sales reports
• Accounts reports
• Attendance

Leading team:-

• Supervise the Rotation of staff, take care of reporting time and monitor that.
• Check Grooming standards, and new joiner uniforms
• Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff.
• Team building and maintain team bonding.

Customer Relations:-

• Customer welcome, guiding them towards right person, ensuring they are well attended to
• Attending customer complains
• Ensuring their experience \xe2\x80\x93 showcasing, sales process, refraction, dispensing procedures, payment process, invoicing, customer intimations, delivery, etc \xe2\x80\x93 is smooth, effortless
• Use client history in the system to enhance the customer\xe2\x80\x99s experience, anticipate their demands, needs and propose proactively, solutions, products and services.
• Seek google reviews
• Proactively approach negative reviewers and try to turn them into positive
• Respond to clients, leads and enquiries promptly
• Develop rapport with customers, engage them in conversations outside the sales process while they wait.

Requirements:-

• Preferably should be well conversant in Local language Gujarati, English and Hindi
• Well presentable.
• There will be no targets
• Will be assigned same store
• Should not have any medical issues as this is going to be a standing job.

Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period.

Required Skills showroom manager, floor manager, experience manager, hospitality manager

Nov 17, 2023

4 - 7 Years Exp.

6 Vacancies

Synergy Resource Solutions