Job ID: 227123Date posted: 24/06/2024 Who you are

As a person you are passionate about people, business, IKEAs purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

For this role we believe you have Experience of working in a commercial environment, in a customer-oriented business & actively selling through understanding customers and their needs. You have interest in peoples everyday life at home and home furnishing. You are open to change/highly flexible. You have the Ability to work together in a team. You have the ability to make quick decisions and take personal initiatives. You have the Ability to communicate in English (Spoken/Written). You have the ability to prioritize and organize your own work to make efficient use of the time available.
You have knowledge in the following areas:

• The right attitude and behavior to sell actively and help customers to buy.
• Ability to create a high commercial performance. Numeracy and computer literacy. Sales steering.
• Sales location management/sales space capacity Understanding of the local market and competition.
• Enjoy working in a fast-paced and future-oriented environment.
• You get as much out of helping your team achieve and develop as you do of your own achievements.
• Ability to lead business through people by demonstrating high leadership capabilities.
• Ability to make things happen by championing flexibility, speed and simplicity.

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us!
We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.

Your responsibilities

Optimize the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers. The shopkeeper optimizes sales and profitability of the department through following up, conducting analyses and taking actions. You use IKEA tools and the expertise of your team and colleagues to support you.
YOU WILL

• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.

• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.

• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.

• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.

• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.

Together as a team

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world were a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us!
We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.