Job Description

This position is based on a Cruise ShipEducation and Experience Requirements\xc2\xb7 Completed medical education and hold a medical degree from a recognized college or university.\xc2\xb7 Hold a current valid medical license.\xc2\xb7 Board certification or similar international certification in Plastic Surgery or Dermatology preferred but not required.\xc2\xb7 Comfortable with giving presentations/speaking in front of large groups.\xc2\xb7 Fluency in English.\xc2\xb7 Strong interpersonal skills.Reports to: Spa ManagerJob SummaryThe Medi-Spa Physician administers cosmetic medical procedures to on onboard guests. They must possess the clinical knowledge to administer these procedures, safely and effectively, and be able to explain accurately all aspects of the products and services, to the guests. They must have excellent communication skills and be able to provide aesthetic medical solutions, safely and effectively, to address the concerns of on board guests. The Medi-Spa Physicians are expected to work with The Medi-Spa Sales Consultant, who will assist them with the sales, marketing, and promotional aspects of the position. The Medi\xe2\x80\x93Spa Sales Consultant will also translate for the Medi-Spa Physicians if necessary. The Medi-Spa Physicians are expected to gain the knowledge of the spa services and products in effort to cross-promote these services to guests. The Medi-Spa Physician will review and give final approval for all service/treatment plans organized and booked by the Medi \xe2\x80\x93 Spa Sales Consultant. Position requirements Possess the ability to work without direct supervision and actively promote the services to the guests Work closely with the Medi\xe2\x80\x93Spa Sales Consultant Must have enthusiasm and possess excellent customer service skills Must be able to give an effective presentation as it relates to medi-spa services Enjoy working with people and possess a friendly and outgoing personality Excellent communication and listening skills Basic computer knowledge Must be a team player Duties and Responsibilities\xc2\xb7 Be on time for work, prompt for each appointment.\xc2\xb7 Provide consistent professional medi-spa services and treatments in accordance with OneSpaWorld\xe2\x80\x99s medi-spa protocols.\xc2\xb7 Conduct patient follow-up as required.\xc2\xb7 Be flexible with scheduling, supporting the needs of the spa and guest.\xc2\xb7 Properly care for equipment and use proper amounts of product/supplies to assist with cost control. \xc2\xb7 Follow service pricing policy set by OneSpaWorld.\xc2\xb7 Prior to all services, complete with the guest the Medical Record which must be stored at the completion of each cruise in the Spa Manager\xe2\x80\x99s office or designated place within the spa facilities for a period of 2 years. (3 years on Cunard and P&O).\xc2\xb7 Cross-promote other spa services.\xc2\xb7 Uphold the standards of sanitation and sterilization as directed by ship and company policy and procedure. \xc2\xb7 Properly clean and restock medi-spa treatment room as required.\xc2\xb7 Manage medical product and supply inventory.\xc2\xb7 Communicate to management any and all occurrences involving staff or guests in the spa that require attention.\xc2\xb7 Handle guests\xe2\x80\x99 questions and concerns professionally and courteously.\xc2\xb7 Provide accurate, appropriate and immediate responses to all requests by guests.\xc2\xb7 Maintain a positive attitude and contribute toward a quality work environment.\xc2\xb7 Regularly attend, participate in and support training and staff meetings for the spa.\xc2\xb7 Required team meetings: embarkation day meetings and sea day team meetings.\xc2\xb7 Assist in all areas of spa operation as requested by management.\xc2\xb7 Train new spa staff in medi-spa services/cross-promotion skills \xe2\x80\x93 follow up must be carried out to ensure staff are confident with services and promotions.\xc2\xb7 Follow Medi-Spa Operations Policies.\xc2\xb7 Email report daily and inventory report with every end of cruise report. General Guidelines\xc2\xb7 For all guests, doctors must review the guest consultation information with them prior to the service.\xc2\xb7 All guests receiving treatments (including complimentary treatments) must complete the required consent forms. Doctors are required to complete a medical record for each guest.\xc2\xb7 At conclusion of the treatment, review Aftercare Instructions with the guest and provide them with a copy. \xc2\xb7 Conclude by thanking the guest for the opportunity to take care of them. Schedule a follow-up appointment and assist them with scheduling at the front desk.\xc2\xb7 Clean your room and set up for your next guest.\xc2\xb7 Do not stand around the front desk between services. Treatment room should look the same at the start and end of every day and between each guest. This means the room must be:\xc2\xb7 Clean \xe2\x80\x93 sanitize work surfaces and sink area; store trash is proper receptacles.\xc2\xb7 (biohazard/sharps/trash); All trash must be taken out daily or when full.\xc2\xb7 Organized \xe2\x80\x93stock boxes should be out of sight and all supplies must be organized or stored properly. \xc2\xb7 Inviting \xe2\x80\x93 the treatment bed must be properly dressed and proper ambience with regards to music and temperature. End of Day Checklist\xc2\xb7 Dispose of open unused needles\xc2\xb7 Dispose of Bio-Hazard bag if full\xc2\xb7 Take Sharps Container to Medical facility if full\xc2\xb7 Sterilize table and countertops\xc2\xb7 Fill out inventory control form\xc2\xb7 Lock product storage cabinets\xc2\xb7 Lock treatment room\xc2\xb7 Email daily revenue report to shore side team Service booking policy A clean, non-intimidating, state-of-the-art and stress-free environment is not only what we strive to offer our guests, it is the goal for our staff as well. A critical element to the success of our spa is our ability to work together as a team. If we are unable to work seamlessly together, our guest will be the first to notice. It will not only hurt the business of our spa but will affect your individual success in this industry. Following are some policies that we have put in place to help us avoid unnecessary contention:\xc2\xb7 Medi-Spa Physicians may only be booked for services for which they are qualified to administer.\xc2\xb7 In some cases, it is impossible to fairly book services if you are not qualified to perform all services.\xc2\xb7 Medi-Spa Physicians are not allowed to refuse or trade services that they are certified to perform. Guest requests cannot be moved or changed without the Spa Manager\xe2\x80\x99s approval. All staff members are required to perform general duties during their scheduled hours, as directed by the manager onboard. General duties may include, but are not limited to, promotional duties, port cleaning, staff meetings, training and stock inventory. Please be guided by your Spa Manager\xe2\x80\x99s instructions. Guidelines for Protection and Sanitization (known as \xe2\x80\x98GPS\xe2\x80\x99)\xc2\xb7 Be familiar with OneSpaWorld\xe2\x80\x99s \xe2\x80\x98GPS\xe2\x80\x99 to safety. \xc2\xb7Understand and practice the required self-screening procedures.\xc2\xb7 Understand and follow the agreed upon procedures for symptomatic guests or employees.\xc2\xb7 Understand and adhere to staff and guest Physical Distancing Policy.\xc2\xb7 Understand and adhere to Staff Personal Hygiene Policy.\xc2\xb7 Understand and adhere to the Hand Washing Policy.\xc2\xb7 Arrive at the spa between five and ten minutes prior to assigned shift start time. \xc2\xb7 Understand proper use and disposal of Personal Protective Equipment (PPE) for the modality and for handling soiled linen, waste, and chemicals.\xc2\xb7 Be familiar with the approved disinfecting products available at the spa location including proper use, contact time, disinfection methods and proper storage and handling procedures.\xc2\xb7 Understand and adhere to the Treatment Room Preparation requirements.\xc2\xb7 Understand and adhere to the Sanitation Policy for the applicable modality and services performed.\xc2\xb7 Understand and adhere to the Sanitation Policy for the applicable spa area.Understand the Sanitation Log Policy and complete logs as required.\xc2\xb7 Understand and adhere to the Retail Product Handling and Transferring Procedure.\xc2\xb7 Understand and adhere to the Product Sampling Procedure.Powered by JazzHR

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