• To ensure implementation of all process (Operational and Non-operational) and strategies in line with customer / organization business requirement.
• Evaluate KPIs (As per contact). review of process performance & strategy progress.
• Action plans areas for improvement and monitoring customer complaint resolution to focus on enhancing customer satisfaction.
• Evaluate service levels, Review processes and procedures, identify areas for improvement, establish, and execute action plans.
• Assign, monitor & review of individual performance as per KRA & Develop plan for performance improvement.
• Interface with customer and company to ensure smooth operations.
• Ensure safety of men and material and strict adherence to safety norms.
• Self-Driven to make Operational improvements to Match Customer Expectation.
• Warehouse-inbound and outbound process knowledge
• Team handling and work distribution as per workload.
• Ensure that the FIFO and FEFO system are being followed during the operations.
• Time & motion study.
• Internal audit - Process audit, Process gap identification, RCA, CAPA, result monitoring.
• 100% real time of compliance TVS scores.
• Achieve C2 % as per the PAC.
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