Job Description

Job Title : Shift Incharge

Location : Chandigarh

Key Responsibilities :

• Shift Operations :
• Manage daily operations during assigned shifts, ensuring smooth and efficient workflow.
• Assign tasks to staff and monitor performance throughout the shift.
• Ensure proper opening and closing procedures are followed, including cash handling and securing the facility.
• Address any operational issues promptly to minimize disruptions.
• Staff Supervision :
• Supervise and support team members during the shift, ensuring everyone adheres to their roles and responsibilities.
• Monitor staff performance and provide guidance, support, and feedback as needed.
• Ensure adequate staffing levels to meet business needs, including managing shift schedules and break times.
• Handle any conflicts or issues between staff members and resolve them professionally.
• Customer Service :
• Ensure a high level of customer service is maintained at all times.
• Address customer complaints or issues in a professional and timely manner.
• Assist customers with inquiries, complaints, or special requests.
• Lead by example in promoting excellent customer service.
• Inventory and Stock Management :
• Monitor inventory levels during the shift, ensuring shelves are stocked and inventory is well-organized.
• Assist with inventory counts and report low-stock items to management.
• Ensure proper product handling, storage, and labeling.
• Health, Safety, and Compliance :
• Ensure that all staff adhere to health, safety, and security policies and procedures.
• Maintain a safe and clean work environment by enforcing health and safety standards.
• Report any safety hazards, accidents, or injuries promptly to management.
• Ensure compliance with company policies, including cash handling and shift reporting.
• Reporting :
• Prepare and submit daily shift reports, including sales data, staff performance, and any incidents that occurred during the shift.
• Ensure accurate cash register balancing and financial reporting at the end of the shift.
• Provide feedback to the Store Manager or Operations Manager on any operational improvements or issues.

Qualifications & Skills :

• Education : High school diploma or equivalent; an associate's or bachelor's degree in management or a related field is a plus.
• Experience :
• 1-3 years of experience in a supervisory role, preferably in retail, hospitality, or a similar fast-paced environment.
• Proven ability to manage staff and operations in a dynamic work environment.
• Skills :
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to handle conflicts and resolve issues in a calm and professional manner.
• Basic understanding of inventory management and cash handling procedures.
• Attributes :
• Strong organizational and multitasking skills.
• Ability to work independently and take initiative.
• Flexible to work shifts, including nights, weekends, and holidays as needed.
• Attention to detail and a focus on delivering high-quality service.

Benefits :

• Competitive hourly wage or salary.
• Opportunity for career advancement and development.
• Health benefits (if applicable).
• Employee discounts and other perks.

How to Apply :

Interested candidates should submit their resume and cover letter to [Email Address], specifying the position "Shift Incharge - [Your Name]" in the subject line.

manikam@kingsresto.com

Job Type: Full-time

Pay: ?15,000.00 - ?19,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Experience:

• total work: 3 years (Preferred)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person