Job Description

Support - Shell, PLSQL - L2

• Work on-site KL Mid valley
• Open to any nationality with first priority, Local
• Notice period not more than 45 days
• L2 7+ Years / 5+ Years

?L2 Support Engineer role with expertise in shell scripting, PL/SQL, and application support hosted on web servers and Java servers.

(Candidate should be available to work in shifts 6AM to 3PM / 9AM to 6PM / 2PM to 10PM - Monday to Friday)"

1. Application Support:

• Provide second-level support for applications hosted on web servers and Java servers.
• Troubleshoot, analyze, and resolve application issues, ensuring minimal downtime.
• Collaborate with L1 support and escalate complex issues to L3/engineering teams as needed."

2. Monitoring and Maintenance:

• Monitor application logs, server health, and performance metrics using monitoring tools.
• Proactively identify and address performance bottlenecks and potential issues.
• Perform regular maintenance tasks such as clearing logs, restarting services, and patch updates."

3. Incident and Problem Management:

• Analyze root causes of recurring issues and implement long-term solutions.
• Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., Jira, ServiceNow).
• Ensure incidents and service requests are resolved within agreed SLAs."

4. Scripting and Automation:

• Develop and maintain shell scripts for process automation and system monitoring.
• Create and optimize scripts to manage application deployments, backups, and routine maintenance tasks."

5. Database Support (PL/SQL):

• Write and execute SQL and PL/SQL queries to analyze and retrieve data for troubleshooting.
• Optimize queries for performance and collaborate with DBAs for database-related issues.
• Ensure proper data integrity and support data-related activities such as imports, exports, and audits."

Technical Skills:

• Strong knowledge of shell scripting and experience with process automation.
• Proficiency in PL/SQL, including query writing, debugging, and optimization.
• Experience in troubleshooting applications hosted on web servers (e.g., Apache, Nginx) and Java servers (e.g., Tomcat, WebLogic, JBoss).
• Understanding of application architectures and logs analysis.
• Familiarity with Linux/Unix environments."

2. Tools and Technologies:

• Monitoring tools (e.g., Nagios, Dynatrace, or equivalent).
• Ticketing systems (e.g., Jira, ServiceNow).
• Version control systems (e.g., Git)."

Job Type: Full-time

Pay: ?80,000.00 - ?114,733.00 per month

Experience:

• shell scripting: 2 years (Required)
• PL/SQL: 2 years (Required)
• Monitoring tools (e.g., Nagios, Dynatrace): 2 years (Preferred)
• Ticketing systems (e.g., Jira, ServiceNow): 2 years (Preferred)
• Version control systems (e.g., Git).: 2 years (Preferred)

Work Location: Remote