Job Description

We are looking for an enthusiastic, pro-active person who is willing to learn and improve to be part of the Asset management technology team, responsible for acting as a key member of the SharePoint team ensuring users from different business areas get support for SharePoint Online, Power platform solutions, Nintex workflows and the custom integrations with other platforms in addition to performing critical tasks that help in the smooth running of business processes. You will be part of a highly collaborative team helping each other out to get things done.

Key Responsibilities

You will be a key member of our support model primarily accountable for the day-to-day management of support issues and requests and become a subject matter expert on all applications that we support. Your work is essential for the smooth running of business processes and your responsibilities include:

Troubleshoot and solve incidents so the business can get to work.
Complete support requests within the SLA - interact with users on a day-to-day basis.
Perform Root cause analysis and propose fixes thereby help avoid re-occurrence of issues.
Help the team with peer reviews and validation thereby acting as a gate review for moving changes LIVE.
Deploying changes to Production (If support role)
Developing solutions and packing for production deployment (if developer role)
Work with vendors of SaaS platforms like Microsoft and Nintex to raise and get issues resolved; raise feature enhancement requests.
Collaborate with people from other teams across the business.
Automate repetitive manual tasks.
Document support procedures
Essential skills

• 2-3 years\' experience supporting or developing SharePoint customizations and workflow solutions.
• Knowledge of SharePoint customizations involving JavaScript, PowerShell, Client-Side Object Model (CSOM).
• Knowledge of low code development platforms and workflow solution: Power Platform and Nintex
• Demonstratable examples of personal success.
• Good communication skills

Desirable skills

• Have Finance industry experience.
• Have used Atlassian tools like JIRA, Confluence, Bitbucket
• Have worked in an agile environment.
• Have previously worked in Production application support.
• C# development experience

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm\xe2\x80\x99s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You\xe2\x80\x99ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you\'re talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time Full time

Timings (2:00p-10:30p)

India Business Unit AWMPO AWMP&S President\'s Office

Job Family Group Technology

Ameriprise Financial