Job Description

Job Totle : SharePoint Consultant & Front End Dev Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager. Introduction: To be part of a global team providing follow-the-sun operational support for MS Teams, SharePoint and other M365 Applications for all Barclays colleagues worldwide. Support will include resolving incidents, identifying new issues and driving strategic improvements to the service. You\'ll be working as part of a busy, global team so you\'ll be making full use of the collaboration products that you help to support. As well as knowing about the IT systems you are supporting, you\'ll also be involved in tailoring and delivering these services within Barclays. As a member of the team, you\'ll also provide a level of expertise in customer experience and interactions, being able to deal with users both online and face to face to answer any how to queries as well as driving self-service options to our users. You will need to be a forward thinker, coming up with new innovative ideas on how we can automate and limit the need for manual work / intervention. You\'ll have opportunities to take on some additional responsibilities for training integrating new starters and training.. What will you be doing Providing technical and know-how support to a variety of users Providing technical expertise on the M365 products to enable effective service delivery Lead with a variety of projects to improve the service offering Incident support and resolution for incidents relating to M365 (MS Teams / SharePoint Online / SharePoint 2010 / PowerPlatform / Whiteboard / Planner etc.) Rapid response to any issues that have been raised Proactive approach to continual service improvement and enhancement of the user experience. Understand risk, control and security responsibilities, take ownership of issues where appropriate. Champion a \'shift left\' approach to knowledge sharing amongst colleagues in 1 st and 2 nd line support, business champions and end users. Identify improvement opportunities in the service offering and provide reports to evidence Document incident handling processes to improve knowledge articles and a \'shift left\' approach Write detailed support articles for a variety of users (technical vs non technical) What we\'re looking for: Experience of administrating and supporting M365 Products such as SharePoint Online, MS Teams, PowerPlatform, MS Forms, Planner etc. Experience of providing end user support in a corporate environment. Strong literacy skills with experience of writing training / help guides for end users, as well as ability to review customer communications and provide valued suggestions. Ability to work with a variety of different people to deliver exceptional customer service Skills that will help you in the role Knowledge of ITIL framework and its application in a service operations environment Recognised Microsoft qualifications: M365 Fundamentals M365 Security Administrator Enterprise Administrator Expert (desirable). Experience using ServiceFirst / ServiceNow on managing incidents and creating new templates and knowledge-based articles. Strong skills on local Microsoft packages such as PowerPoint and Excel. Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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