Job Description

:The Digital Renewal Center(DRC) is a team of specialized Service Renewal Advisors(SRA) that is responsible for Oracle\'s Premier Support renewal business. The JAPAC DRC is organized by language specialization namely Chinese, English, Japanese and Korean. We process and provide operational support for more than 150,000 support renewal contracts each year for our customers in Japan and the Asia Pacific. Our ongoing goal is to improve on-time renewal, simplify customer renewal experience, embrace technology to improve productivity and efficiency, and to protect Oracle\'s contract base.The Support Renewal Advisor (SRA - Renewal Admin) is responsible for Oracle\'s Premier Support renewal business operations. Primary responsibilities will be as below:

• Managing service requests received from Internal & External customers and its timely resolution.
• Contract renewal pricing and quote preparation.
• Purchase Order Bookings and resolving booking failures.
• Executing complex processes of assignments and migrations in collaboration with fellow teams.
• Providing assistance to renewal sales team with contract cleanup and data mining.

Desired candidate:

• Successful SRA needs to perform sales operational tasks with accuracy and efficiency.
• He/She must be ready to adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities.
• He/She must have ability to work under strict procedures, timelines and compliance.
• Advanced skill with Microsoft Excel, attention to details.
• Good communication skills.
• Highly adaptive and willing to learn.
• Relevant experience in sales support/Operations for atleast 5 years or above.

Qualifications:Bachelor degree in any major preferred or equivalentCareer Level - IC2#LI-DNIResponsibilities:The Support Renewal Advisor (SRA - Renewal Admin) is responsible for Oracle\'s Premier Support renewal business operations. Primary responsibilities will be as below:

• Managing service requests received from Internal & External customers and its timely resolution.
• Contract renewal pricing and quote preparation.
• Purchase Order Bookings and resolving booking failures.
• Executing complex processes of assignments and migrations in collaboration with fellow teams.
• Providing assistance to renewal sales team with contract cleanup and data mining #LI-DNI

About Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Oracle